Sales Customer Service Advisor (Joinery & Carpentry Specialist): Full-Time

Fiximer Ltd.; Doncaster; On-site; GBP 27,500 - 30,000; Full time

Benefits offered by this job

Supportive team environment

Career progression opportunities

Job summary

A leading joinery company is seeking a full-time Sales Customer Service Advisor with knowledge of joinery and carpentry. The role involves delivering exceptional customer service, providing technical advice on products, and ensuring customer satisfaction. The ideal candidate will have strong communication skills and a proactive attitude to solve customer queries. This position offers career progression and a supportive team environment in Doncaster.

Qualifications

• Practical experience or strong technical understanding of joinery/carpentry.
• Excellent communication and customer service skills required.
• Confidence in explaining technical information clearly.

Responsibilities

• Provide outstanding customer service across in-store, online, and telephone enquiries.
• Support customers with technical advice on joinery and carpentry.
• Process quotes and sales accurately while maintaining high service standards.

Skills

Practical experience in joinery/carpentry

Excellent communication skills

Customer service skills

Problem-solving ability

Positive attitude

Retail experience

Job description

Sales Customer Service Advisor (Joinery & Carpentry Specialist): Full-Time

Location:
Unit 36 Leger Business Park, Churchill Rd, Doncaster, South Yorkshire, DN1 2TF.

Job Description:

Sales Customer Service Advisor (Joinery & Carpentry Specialist)

Pay:£27,500.00-£30,000.00 per year

About FIXIMER LTD:
FIXIMER LTD is a premier oak joinery store committed to delivering high-quality woodworking products and exceptional craftsmanship. Specializing in joinery solutions, our team values integrity, precision, and innovation. We foster a collaborative and supportive work environment where employees can grow and excel in their careers.

About the Role

We’re looking for a confident, customer‑focused Sales Customer Service Advisor with practical knowledge of joinery or carpentry to join our team. This is a fantastic opportunity for someone who enjoys helping customers, understands timber and construction products, and thrives in a fast‑paced retail or trade environment.

What You’ll Do

• Provide outstanding customer service across in‑store, online, and telephone enquiries
• Support customers with technical advice on joinery, carpentry materials, tools, and installation requirements
• Recommend suitable products based on customer needs, measurements, and project specifications
• Explain product features, benefits, and applications clearly and confidently
• Assist customers in locating items and guide them through the full purchasing and payment process
• Handle complaints and resolve issues professionally and efficiently
• Process quotes and sales accurately while maintaining high service standards
• Work with sales leads to convert enquiries into successful purchases
• Build strong customer relationships that encourage repeat business and loyalty with trade and end‑user customers.

What You’ll Bring

• Practical experience or strong technical understanding of joinery/carpentry
• Excellent communication and customer service skills
• Confidence in explaining technical information in a clear, friendly way
• Ability to problem‑solve and support customers with project‑specific queries
• A proactive, positive attitude and willingness to learn
• Experience in retail, trade counters, or customer service

Why Join Us

• Supportive team environment
• A role where your hands‑on trade knowledge is genuinely valued
• Career progression within a growing business