Sales Customer Service Advisor

The-Aa; Sandwell; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement 23 days + bank hol

Free breakdown membership

Employee discount scheme

AA product discounts

Pension with employer contributions

Job summary

The AA is seeking a Sales Customer Service Advisor to join a dynamic team and drive sales while delivering outstanding customer service. This full-time, permanent role involves 40 hours weekly across seven days, with shifts between 7am and 9pm.

You’ll work in a fast-paced environment, receive onboarding, and be eligible for an incentive scheme. As part of the AA, you’ll promote key products such as fuel, batteries, and vehicle inspections, and aim to resolve customer queries on every call while

Qualifications

• Previous experience in sales or customer service is preferred.
• Ability to handle calls professionally in a fast-paced environment.
• Strong interpersonal skills and problem-solving abilities.

Responsibilities

• Meet sales goals for both members and non-members.
• Engage with customers to deliver outstanding outcomes on every call.
• Identify customer needs to promote the right products and resolve queries.
• Promote available resources and systems to ensure best outcomes for customers.
• Maintain composure during peak call times to ensure consistent service.

Skills

Sales

Customer service

Communication

Team player

Tools

CRM software

Job description

Job Title:SalesCustomer Service Advisor(Assist)

Contract: Full time – permanent

Hours: 40hours over7days a week, Monday toSunday shifts between 7am –9pm

Interviews from:Monday 26th October

Position start date:Monday 16th November (If you have an annual leave requirement within the first 4 weeks, you may not be successful in this role)

Here at the AA,we’redriven to create confidence amongst drivers, andwe’llinstil the confidence in you to sellKey, Fuel,Batteryand Vehicle Inspection products toour customers,ensuring we areproviding the right productsfortheir peace of mind. In return for your hard work,we’llreward you through our incentive scheme!

No matter what the call, your dedication to the customer will ensure they have the right outcome, every time.You'llbe working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.

We are the engine that keeps Britainmoving, to unleash yourpotential!

Qualifications

What will I be doing?

• Striving towards sales goalsfor members andnon members
• Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
• Identifyingcustomer needs to ensure the correct products are promoted to them whilst resolving all queries
• Pushing for better by using resources,toolsand systems available to offer thebest customer outcome
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service

We’re looking for someone to become:

• A motivator:you’llbe motivated to meet goals and remain determined to achieve
• A socialiser:you’lladapt your behaviour to develop effective relationships and be energised by social interaction
• A self-starter:you’llbe proactive taking prideand ownership in your work
• A composed operator:you’llcope well inpressurised situations,maintainingresilience whilst managing setbackseffectively

Additional Information

• £500 following the successful completion of the 6 months’ probation period and thereafter, up to £2k per year
• The opportunity to join and learn within a team that’s as driven as they are supportive.
• 23 days annual leave + bank holidays
• Free breakdown membershipfor yourself and the family
• Employee discount schemethat gives you access to great discounts on healthcare, shopping, holidays and more
• Discounts on AA productsincluding car and home insurance
• Access to employee inclusivity awareness networks
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• Worksavepensionscheme with up to7% employer contribution

Additional Information

The Recruitment Process

Your application

We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.

Your interview

If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.

Onboarding

Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

Training and going live on the phones!

Training will be conducted by our expert Academy team for up to 4 weeksfollowed by a period in our Grad Bay to get you fully confident in your role before joining your team.