Sales Customer Service Advisor

The AA; Sandwell; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discretionary quarterly bonus up to £1

23 days annual leave + bank holidays

Free breakdown membership for you and/

Job summary

The AA is seeking a Sales Customer Service Advisor (Assist) to join a fast-paced team dedicated to helping drivers. You’ll sell Key, Fuel, Battery and Vehicle Inspection products, ensuring customers receive the right protection and peace of mind.

A discretionary quarterly bonus up to £1,000 is offered, plus a comprehensive benefits package and 23 days annual leave. 40 hours per week, 7 days, shift times 7am–9pm, with an interview from 26 October and a start date around 16 November.

Qualifications

• Striving towards sales goals for members and non members.
• Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call.
• Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries.
• Pushing for better by using resources, tools and systems available to offer the best customer outcome.
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.

Responsibilities

• Strive to meet sales goals for members and non members and deliver high-quality customer outcomes on every call.
• Engage with customers and build confidence to ensure excellent outcomes on each interaction.
• Identify customer needs and promote the correct products, while resolving queries.
• Utilise available resources, tools and systems to achieve the best customer results.
• Stay focused and composed during peak periods to maintain consistent service levels.

Skills

Sales targets

Customer service

Communication skills

Resilience under pressure

Team player

Job description

Job Title:SalesCustomer Service Advisor(Assist)

Contract: Full time – permanent

Hours: 40hours over7days a week, Monday toSunday shifts between 7am –9pm

Interviews from:Monday 26th October

Position start date:Monday 16th November (If you have an annual leave requirement within the first 4 weeks, you may not be successful in this role)

Here at the AA,we’redriven to create confidence amongst drivers, andwe’llinstil the confidence in you to sellKey, Fuel,Batteryand Vehicle Inspection products toour customers,ensuring we areproviding the right productsfortheir peace of mind. In return for your hard work,we’llreward you through our incentive scheme!

No matter what the call, your dedication to the customer will ensure they have the right outcome, every time.You'llbe working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.

We are the engine that keeps Britainmoving,

Qualifications

What will I be doing?

• Striving towards sales goalsfor members andnon members
• Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
• Identifyingcustomer needs to ensure the correct products are promoted to them whilst resolving all queries
• Pushing for better by using resources,toolsand systems available to offer thebest customer outcome
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service

We’re looking for someone to become:

• A motivator:you’llbe motivated to meet goals and remain determined to achieve
• A socialiser:you’lladapt your behaviour to develop effective relationships and be energised by social interaction
• A self-starter:you’llbe proactive taking prideand ownership in your work
• A composed operator:you’llcope well inpressurised situations,maintainingresilience whilst managing setbackseffectively

Additional Information

As a valued AA recruit, you will be eligible to earn an discretionary quarterly bonus of up to £1,000 during your first years’ service on top of any month bonus schemes that are available within your department. As well as benefits including:

• £500 following the successful completion of the 6 months’ probation period and thereafter, up to £2k per year
• The opportunity to join and learn within a team that’s as driven as they are supportive.
• 23 days annual leave + bank holidays
• Free breakdown membershipfor yourself and the family
• Employee discount schemethat gives you access to great discounts on healthcare, shopping, holidays and more
• Discounts on AA productsincluding car and home insurance
• Access to employee inclusivity awareness networks
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• Worksavepensionscheme with up to7% employer contribution

The Recruitment Process

Your interview

If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.

Onboarding

Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

Training and going live on the phones!

Training will be conducted by our expert Academy team for up to 4 weeksfollowed by a period in our Grad Bay to get you fully confident in your role before joining your team.