Sales & Customer Executive

Paragon Bank; Metropolitan Borough of Solihull; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Generous Holiday Allowance

Share Save Scheme

Profit Related Pay

Pension Plan

Family Friendly policies

Employee Discounts

Volunteering Day

Life Assurance

Job summary

Paragon Bank, a Platinum Investors in People employer, is seeking an experienced Sales & Customer Executive to grow lending volumes and strengthen introducer relationships. The role offers hybrid working, with office and home days.

You’ll manage pipelines, provide quotations, and work with Underwriting and Business Support to meet service standards. A customer-service mindset and strong communication are essential.

Qualifications

• Excellent verbal and written communication tailored to customers and stakeholders.
• Strong customer-service mindset and focus on fair outcomes.
• Ability to build relationships, influence, negotiate professionally.
• Target-focused, resilient, and adaptable to changing priorities.
• Organised with time management across two teams.
• Flexible and calm under pressure.
• Able to use initiative, solve problems, and learn new systems.
• Awareness of vehicle finance industry and regulatory framework.

Responsibilities

• Make regular contact with introducers to grow lending volumes.
• Provide ad hoc quotations and explain product requirements clearly.
• Use feedback to improve products and customer journey.
• Monitor pipelines and escalate barriers promptly.
• Coordinate with Underwriting and Business Support to meet service standards.

Skills

Communication skills

Customer service mindset

Relationship building

Negotiation skills

Time management

Adaptability

Problem solving

Regulatory awareness

Computer literacy

Tools

CRM systems

Job description

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and bu sinesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Sales & Customer Executive looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

What you’ll be doing

• Make regular, proactive contact with introducers to build trust, strengthen lender relationships and grow lending volumes of the required quality.
• Provide ad hoc quotations and explain relevant product and process requirements clearly.
• Use customer feedback to support enhancements to products, processes and the overall customer journey.
• Monitor and manage introducer and customer pipelines, prioritising activity and escalating barriers promptly.
• Maintain daily contact with Underwriting and Business Support to support agreed service standards and progress applications.

About You

What you’ll bring to the team

• Excellent verbal and written communication skills, with the ability to adapt communication for customers, introducers and internal stakeholders.
• A strong customer-service mindset and commitment to fair, good customer outcomes.
• Ability to build relationships, influence, persuade and negotiate professionally.
• Target-focused, resilient and able to respond positively to rejection or changing priorities.
• Organised and disciplined, with effective time management and the ability to manage activity across two teams.
• Flexible and calm under pressure.
• Able to use initiative, solve problems, analyse information and work collaboratively.
• Business awareness and knowledge of the vehicle finance industry.
• Basic underwriting awareness and the ability to understand and assess financial information.
• Awareness and understanding of the relevant regulatory framework and conduct-risk requirements.
• Computer literate, able to learn new systems quickly and maintain high-quality records.

At Paragon, we value diversity and we’re excited to hear from passionate individuals like you!

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.

Working hours

37.5 hours per week. Hybrid working Monday-Friday 8:30 - 17:00 (1 hour lunch). Office days are Mon - Wed , Thurs and Friday from home.

Inclusion

As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

About Us

What can we offer you?

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan: We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day: Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.