Sales Customer Advisor

TN United Kingdom; Chesterfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic Mercedes-Benz dealership as a Sales Customer Advisor in Chesterfield. This role offers an exciting opportunity to engage with customers, ensuring they receive the highest level of service throughout their car-buying journey. You'll be part of a supportive and flexible team that values your development and success. With a focus on building long-lasting relationships, you'll thrive in an environment that encourages personal growth through training and development. If you have a passion for sales and customer service, this is the perfect opportunity to elevate your career in a leading automotive business.

Benefits

Competitive salary

Bonus scheme

Life assurance plan

Company pension

26 days annual leave

Flexible working policies

Paid maternity leave

Paid paternity leave

Training and leadership development

Colleague referral scheme

Qualifications

• Experience in sales or customer service roles.
• Strong customer-centric approach with a winning mentality.

Responsibilities

• Deliver outstanding customer service and build rapport with clients.
• Achieve and exceed departmental sales objectives.

Skills

Customer Service

Sales Experience

Interpersonal Skills

Problem Solving

Driving License

Education

NVQ in Vehicle Sales Level 2

NVQ in Vehicle Sales Level 3

Job description

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As a Sales Customer Advisor working at our Mercedes-Benz dealership in Chesterfield you will be responsible for building rapport with our customers and converting every type of enquiry into sales. More importantly, you will ensure that every customer experiences the very best service from the moment they enter the showroom to the point they pick up their new car!

If you are already in a Sales Assistant, Retail Advisor or Sales Executive job or have been in the past then we want to speak to you, this is a fantastic opportunity to join an industry leading business that is focussed on you and your development, offering you a supportive, flexible and fun environment in which you can thrive.

Key Responsibilities:

• Delivering an outstanding level of customer service at all times, ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public, in order to deliver the highest level of customer experience.
• Establishing strong relationships with customers built on trust, ensuring that all interaction with the customer is simple and transparent.
• Maintaining clear, accurate and branded communication with customers through all contact channels.
• Actively set out to achieve and exceed departmental objectives.
• Follow all internal procedures to ensure all vehicles are handed over at the time and in the condition agreed with the customer.
• Ensuring all Brand standards are always adhered to.

Qualifications:

• Previous experience within a sales or customer service orientated environment. You might be working within a customer facing role or had experience speaking with customers and now want to take your experience to the next level or within a different industry.
• A can do attitude with a winning mentality, with the drive and determination to be the best.
• A customer centric approach, always striving to deliver service above customer expectations.
• Exceptional customer facing and interpersonal skills to enable difficult situations to be overcome professionally and successfully.
• A valid driving licence which is free from excessive penalties.

JCT600 has developed a fast track course that is designed to provide confidence and competence in delivering a seamless and personalised sales experience that is compliant and professional. We will ensure that throughout your career you have the opportunity to enhance your skills through continuous internal and external training programs including brand accreditation courses. This could include completing the Vehicle Sales NVQ level 2 and 3.

Why join JCT600 and what is in it for you?

As part of our ambition to be best place to work, we offer:

• Competitive salary and bonus scheme dependant on experience.
• A life assurance plan and a company pension subject to T&C’s.
• 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
• Flexible working policies.
• 26 weeks paid maternity leave and 4 weeks paid paternity leave.
• A range of training and leadership development programmes.
• Colleague referral scheme worth up to £1000 per referral.
• Preferential Service Rates (This includes family and friends)
• Long service reward and Loyalty incentives.

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Our Ambition:

At JCT600 we don’t want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues… we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.

Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.
When you join JCT600, you don’t just join a business, you become part of the JCT600 family - you’re always a name, never a number.

JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.