Sales Coordinator

White Cube; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Private Healthcare

Pension Scheme

Bonus Scheme

Job summary

White Cube in London is seeking a Sales Coordinator to support the London Sales Coordinator team. You will provide dedicated pre and post-sales coordination support to a Client Manager working in a Global Director office, ensuring efficient client relationship management across multiple time zones.

The role requires prior sales coordination experience with a strong attention to detail, initiative, and excellent written skills.

Responsibilities

• Coordinate all pre and post sales administration such as: record offers and holds on the database and ensure regular reviews
• Draft formal client correspondence for art fairs, exhibitions previews, invoices and catalogue mail outs
• Monitor mail-out correspondence bounce backs and share open-rate analysis
• Work with Finance and Compliance on invoicing instructions including KYC / CDD policies
• Liaise with Secondary Market and Legal teams regarding incoming consignments
• Support tracking and updates to all departments of transactions and manage sales trackers
• Assist with preparing client lists for calls, offers, events and mail-outs
• Organise hang of artworks for client viewings and coordinate with internal teams to execute
• Liaise with Fabrication, Technical and Registrar on delivery dates and progress
• Monitor weekly unshipped works reports and discuss delays with Registrars
• Collate and relay client lists for event invites
• Address client issues promptly and professionally
• Act as main point of contact for clients by phone, email and in person

Job description

Job Title: Sales Coordinator

Working hours: Monday to Friday 10:00am to 6.00pm (additional hours as required) at White Cube Bermondsey, London

Benefits:

• Hybrid working
• Private Healthcare
• Pension Scheme
• Bonus Scheme

Overview

The role will provide support as part of the London Sales Coordinator team, assisting with a wide range of tasks. Provide dedicated pre and post sales coordination support to a Client Manager working in a Global Director office.

The successful candidate will have prior sales coordination experience with a good knowledge of primary and secondary markets. All duties should be performed diligently and calmly under pressure with collaboration amongst peers across multiple time zones. This team member will require a strong sense of adaptability and a desire to learn the foundations of well-established senior selling practices. This role requires a high level of attention to detail, confidence to take initiative and excellent written skills. This opportunity may require future pivoting to additional sales coordination and support across a second office.

Client Manager Support

• Assist and support in maintaining good working relationships with new and existing clients.
• Work with Client Manager and Global Director to identify client targets considering regional focus and/or specific selling moments throughout the year.
• Working with Client Manager, assist in developing new strategies, take initiative in researching and providing Director with new client targets with suggestions for how best to approach them
• Working with Client Manager, manage and maintain client database ensuring cards are populated with relevant information and regularly reviewed and updated.
• Gain strong understanding of Director’s clients’ collection context and focus
• Undertake detailed client research, investigating collections and collecting activities, and update team regularly with all press/articles/news relating to existing or potential clients to enable effective targeting, document researched information into the sales database.
• Support Client Manager in ensuring Sales Director’s clients receive invitations to key gallery and wider social events.

Sales Coordination

Coordinate all pre and post sales administration such as:

• Record all offers and holds made on the database and ensure these are regularly reviewed and updated.
• Draft formal client correspondence for art fair and exhibition previews, artwork information packs, invoices and catalogue mail outs
• Monitor and update the system with mail out correspondence bounce backs and share analysis on open rate
• Work with Finance and Compliance in the preparation of invoicing instructions including KYC / CDD policies.
• Liaise with Secondary Market and Legal teams relating to all incoming secondary market consignments.
• Support the tracking and updates to all relevant departments of transactions and help manage sales trackers updated.
• Assist with the preparation of client lists such as call lists, offer select lists, contact lists for events, email and catalogue mail-outs.
• Organise the hang of artworks for client viewings, communicating via Jobs and liaising with internal staff (warehouse / technical) to ensure the hang is executed.
• Liaise with Fabrication, Technical and Registrar departments on details and progress on completion date, outward shipment, and relay to clients expected delivery date.
• Monitor weekly unshipped works report and speak regularly with Registrars to discuss delays and progress.
• Collate and relay client lists for invites to forthcoming events.
• Ensure any issues encountered by clients are dealt with efficiently and appropriately.
• Act as the point of contact for clients by phone, email and in person as required.

Other

• Provide cover within the Global Director office during annual/sick leave
• Work at gallery’s exhibition openings and external events as required.
• Attend internal meetings (Sales and Admin) as required.
• Attend regular internal training sessions as required.
• Work flexible working hours during international travel and Art Fairs as required.
• Provide annual leave cover for other members of the team.
• Ad hoc duties as assigned.

This application will close on 17th November at 5:30pm and we reserve the right to close this vacancy early if we receive sufficient applications.

(Please note we are currently unable to offer sponsorship, nor guarantee future sponsorship opportunities, for this role).