Sales Coordinator

Vertus Residential Management; Greater London; Presencial; GBP 32.000 - 39.000; Jornada completa

Descripción de la vacante

Vertus Residential Management is seeking an ambitious Sales Coordinator to support sales for Vertus Edit, a premium serviced apartment offering at Canary Wharf's Private Estate. You will be the first contact for prospective guests and corporate clients, turning inquiries into bookings with speed, accuracy and persuasive communication, contributing to revenue and strong client relationships.

Salary is £35,000 per year.

Formación

• Experience in hotel reservations or hospitality sales is preferred.
• Strong organisational skills with the ability to manage multiple priorities.
• Proficiency with MEWS PMS is desirable; training will be provided.
• Excellent written and verbal English communication.
• Experience handling group bookings and contracts is an advantage.
• Proficient in Microsoft Office Suite.
• Right to work in the UK.

Responsabilidades

• Turn enquiries into bookings.
• Respond to inbound sales enquiries, qualify opportunities, and follow up to maximise conversion.
• Move quickly on room enquiries, aiming for same-day response or within 24 hours.
• Build lasting relationships with new and existing customers.
• Represent Vertus Edit at trade shows, FAM trips and events to grow awareness.
• Coordinate group, relocation and corporate bookings from proposal to confirmation.
• Prepare clear internal briefings for VIP arrivals to protect satisfaction.
• Identify new opportunities and contribute to the sales pipeline.

Conocimientos

Hotel reservations

Group bookings

MEWS PMS

Microsoft Office

Client relationships

Descripción del empleo

JOB SUMMARY

We're looking for an ambitious and proactive Sales Coordinator to support sales at Vertus edit (3 & 15 West Lane), home to 378 premium serviced apartments in Canary Wharf's Private Estate.

You’ll be a key point of contact for prospective guests and corporate clients, responding to enquiries with pace, accuracy and persuasive sales communication. From first contact to confirmed booking, you’ll help turn interest into revenue while making every interaction feel effortless.

You’ll support lead generation, account management and revenue initiatives, keeping close to market trends and the competitive landscape. By building strong relationships and looking after every opportunity, you’ll help position Vertus Edit as the preferred accommodation partner in Canary Wharf.

Salary: £35,000

MAIN RESPONSIBILITIES

What you’ll do

• Turn enquiries into bookings

  Respond to inbound sales enquiries, qualify each opportunity and follow up proactively to maximise conversion.

• Move at pace

  Action meeting room enquiries on the same day wherever possible, and always within 24 hours.

• Build relationships that last

  Develop strong relationships with new and existing customers, creating opportunities for future bookings and repeat business.

• Represent Vertus Edit

  Bring the brand to life at trade shows, FAM trips and customer events, helping to grow awareness and new business.

• Connect with Canary Wharf

  Build relationships across the Canary Wharf community to strengthen our network and expand the customer base.

• Coordinate key bookings

  Manage group, relocation and corporate bookings from proposal through to confirmation, keeping the process clear, accurate and commercially focused.

• Make VIP stays seamless

  Prepare clear internal briefing materials for VIP arrivals to protect account satisfaction and encourage repeat business.

• Create new opportunities

  Research and contact potential customers to generate leads, open doors and build the sales pipeline.

• Deliver standout sales service

  Work to Vertus Edit brand standards and KPIs, using proven sales techniques and consistent follow-up to improve enquiry-to-booking conversion.

• Showcase the aparthotel

  Lead engaging site tours for prospective corporate clients and bookers, helping them see why Vertus Edit is the right choice.

• Bring the sales plan to life

  Support the Sales Manager with delivery of the hotel's Annual Sales Plan, including RFP submissions, account retention activity and presentation materials.

• Make our processes stronger

  Help create sales procedures, templates and practical efficiencies that support commercial performance.

• Work as one team

  Partner closely with Operations and Front of House to deliver service excellence throughout the client journey and secure repeat business.

• Share useful insight

  Provide management with clear reports on customer needs, challenges, interests, competitor activity and opportunities for new products and services.

PERSON SPECIFICATION

What you’ll bring

• You’ll be organised, proactive and confident speaking with customers. You’ll combine strong sales instincts with careful attention to detail, keeping enquiries moving while creating a warm, professional experience.

• Experience in hotel reservations, ideally within an aparthotel environment.

• Knowledge of property management systems; experience with MEWS PMS is desirable, although full training and ongoing access to MEWS training resources will be provided.

• Strong organisational skills and close attention to detail.

• The ability to work effectively under pressure and manage several priorities at once.

• A proficient level of English and excellent written and verbal communication skills.

• Experience managing group bookings and preparing contracts is an advantage.

• Confidence using Microsoft Office Suite or similar tools.

• Strong selling skills and a clear understanding of reservations and group booking processes.

• The confidence to manage all aspects of reservation and group enquiries competently.

• A proactive, collaborative approach and a natural ability to connect with others.

• The right to work in the UK.

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into the