Sales Coordinator

Carrier; Dawley; On-site; GBP 25,000 - 49,000; Full time

Job summary

Carrier Global Corporation is seeking a customer service administrator in the United Kingdom to support order processing and inquiries. You will manage purchase orders from suppliers to delivery, liaise with customers about dates and transport, and generate pro forma invoices.

The role requires strong IT skills and CRM data maintenance. Responsibilities include handling calls and emails from installers and merchants, advising on spare parts numbers, price and stock availability, and maintaining

Qualifications

• Experience in a busy office environment.
• SAP experience preferred; training offered.
• IT literate across Microsoft and Google applications.

Responsibilities

• Process and manage purchase orders from start to delivery, including supplier orders, delivery dates, transport, and pro forma invoices.
• Handle telephone and email inquiries from installers and merchants.
• Provide boiler spare parts numbers to customers.
• Communicate price and stock availability to customers.
• Maintain customer data in the CRM system.
• Perform other duties as required.
• Confident with phone and email queries.
• Excellent organisation and prioritisation skills.
• Ability to multi-task.
• Experience in a busy office environment.
• IT literate across Microsoft and Google apps.
• SAP experience preferred; training offered.

Skills

Customer service

Organisation

Multi-tasking

Office IT

Communication

Tools

SAP

CRM software

Microsoft Office

Google Workspace

Job description

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life‑saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit or follow Carrier on social media at @Carrier.

Role Responsibilities:

• Processing and managing purchase orders through to delivery - Including, but not limited to,ordering goods from suppliers, liaising with customers regarding delivery dates, access issues,requirements etc., booking appropriate transport, resolving faulty or damaged goods reports,sourcing technical information for customers, arranging for plates to be cut via a 3rd party,arranging for goods to be delivered directly from head office to site, creating pro forma invoices
• Deal with telephone and email requests from our network of customers - mainly installers andmerchants
• Advising customers of spare parts numbers for their boilers
• Advising customers price and stock availability
• Maintain customer data on company CRM system
• Any other tasks relevant to the role
• Confident in dealing with telephone and email queries
• Excellent organisational skills with the ability to prioritise
• Ability to multi task
• Experience working in a busy office environment
• IT literate in a range of Microsoft and Google applications
• SAP experience preferred but not essential- training will be provided
• Pay Range The annual salary for this position is between £24,785.00-£49,420.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, CLA participation, market typical pay for the role, and other unique qualifications of the successful candidate., We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees' health, security, and success.

Equal Treatment and Non-Discrimination Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at We will make every effort to meet your needs in accordance with applicable laws.