Sales & Conversions Specialist - Student Housing

MCR Property; Manchester; On-site; GBP 27,000 - 33,000; Full time

Job summary

Flow Student, the national student living brand from MCR Property Group, is recruiting a Sales and Customer Service Executive in Manchester. You will handle inbound and overflow enquiries, converting them to viewings or bookings while coordinating with the Group Sales Manager and on-site teams.

You will manage leads via HubSpot, follow SLAs, and sustain high conversion through proactive outreach and professional communication. A commission-driven, customer-focused role with growth potential.

Qualifications

• Previous experience in sales, telesales, lettings, hospitality or customer conversion roles.
• Target-driven with a strong focus on achieving results.
• Friendly and confident communicator, particularly over the phone.
• Commercially aware and motivated by performance and commission.
• Able to work collaboratively with site teams and senior sales leadership.

Responsibilities

• Lead Management & Conversion: manage inbound/outbound calls to convert warm leads into bookings.
• CRM & System Management: accurately record activity in HubSpot and maintain pipeline data.
• Portfolio Sales Support: work with site teams to hit occupancy targets and support campaigns.
• Communication & Customer Experience: deliver professional, confident phone and email interactions.
• Reporting & Performance: work to KPIs and contribute to weekly pipeline and performance reporting.

Skills

Sales experience

Telesales

Customer service

Lead handling

Tools

HubSpot

Job description

Flow Student, the national student living brand from MCR Property Group, is recruiting a Sales and Customer Service Executive in Manchester. You will handle inbound and overflow enquiries, converting them to viewings or bookings while coordinating with the Group Sales Manager and on-site teams.

You will manage leads via HubSpot, follow SLAs, and sustain high conversion through proactive outreach and professional communication. A commission-driven, customer-focused role with growth potential.