Sales Consultant - New Homes

Orbit Group; Hastings; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing association seeks a Sales Consultant to enhance customer experiences in purchasing homes. This role involves progressing reservations, achieving sales targets, and delivering exceptional customer service in a rewarding work environment. Successful candidates will have sales experience and a clear understanding of shared ownership processes. The position is located in Hastings with flexible working opportunities.

Benefits

Flexible working opportunities

Training programmes

Professional qualifications

Qualifications

• Clear, effective communication with a calm approach.
• Track record in New Homes sales.
• Understanding of shared ownership and affordability processes.
• Motivated, proactive, with initiative.
• Ability to build rapport and work in teams.
• Driving licence and car ownership are essential.

Responsibilities

• Generate new prospects and reservations with Marketing team.
• Progress reservations through contract stages with customers.
• Achieve exchanges targets by build dates.
• Sell and oversee shared ownership homes if requested.
• Handover homes to customers professionally.
• Liaise with external estate agents for sales progression.

Skills

Effective communication

New Homes sales experience

Knowledge of shared ownership

Self-motivated

Team collaboration

Flexibility in working

Organizational skills

Job description

We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The Sales Consultant role

The main elements to this role are to work with the Marketing team to generate new prospects, visitors and reservations. To progress reservations to exchange and legal completion, in accordance with the required timescales. To ensure high levels of presentation, brand promotion and customer service to create a positive experience throughout the customer journey.

This role is part of Orbit Homes where you'll help us to build 5,700 new affordable homes by 2030 in a sustainable way.

What you'll achieve as Sales Consultant

• To accurately report activity from leads, including source of enquiry, visitors, viewings, re–visits through to reservation on all company reports and procedures.
• To progress reservations through the contract progression stages, particularly liaising with customers, mortgage advisors and customers solicitors. To ensure that a minimum of weekly contract chasing is conducted and reported
• To achieve or exceed exchanges targets, with legal completions in line with the targeted build dates (fixed or on notice)
• If requested, to sell and oversee multiple shared ownership homes across different sites in Cambridgeshire, Norfolk and Suffolk.
• To cover other sales offices, on request, if staff are on annual leave or on sick leave
• To be an expert on the product, specification, incentives, buying schemes and home buying process in order to effectively demonstrate these to the customer
• To ensure that affordability assessments are completed and authorised when selling shared ownership properties
• To handover homes to customers in a professional, efficient and welcoming manner to leave the customer with a positive experience of purchasing an Orbit Home
• To liaise with external estate agents, if used, including weekly update calls regarding leads, viewings and sales progression

What you'll bring to the Sales Consultant role

Essential skills

• A clear, effective and professional communicator, with a calm, patient approach to dealing with customers
• Previous New Homes sales experience and a proven track record
• To have a good understanding and knowledge of how the shared ownership process works and affordability assessments
• Self–motivated, positive and proactive, with the ability to work on own initiative
• A confident approach with the ability to build rapport with customers and contribute to team activities, meetings and discussions
• Flexible approach to working, either based on one development or across various developments, depending on current business need
• Full time Sales Consultants are required to work at weekends and Bank Holidays (excluding Christmas and New Year)
• Full driving licence and ownership of a car is essential

Desirable skills

• Ideally, having the knowledge and ability to progress sales from initial contact to legal completion
• Experience in dealing with customers, solicitors, IFAs and contractors
• Ideally skilled in multi–tasking and having a high organisational level.

Why Orbit?

Choosing us means being rewarded in every sense.

Here s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We re proud to make a difference to people together. We re values–driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.