Sales Consultant (12563)

The Watches of Switzerland Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a prestigious luxury retail brand as a Sales Consultant, where your passion for delivering exceptional client experiences will shine. In this dynamic role, you will build lasting relationships with clients, ensuring they receive personalized service and expert product knowledge. With a commitment to excellence and a supportive team environment, you will thrive in a company renowned for its craftsmanship and rich heritage. This is an exciting opportunity to grow your career in a brand that values its employees and celebrates diversity.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

Virtual GP Service

Share Save Scheme

Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Experience in a consultative retail environment.
• Eager to learn and build on retail and product knowledge.

Responsibilities

• Deliver exceptional client experiences in the showroom.
• Work towards personal and team targets to ensure showroom success.

Skills

Client Relationship Building

Consultative Selling

Target Motivation

Product Knowledge

Team Collaboration

Job description

Job Description

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients that last beyond a single sale?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

Our Sales Consultants are dedicated team players with a passion for delivering excellent client experiences to ensure that everyone has an exceptional experience in our Mappin & Webb showrooms. Working towards personal and team targets, you will play a key role in the success of the showroom by developing and continually updating your product knowledge and expertise, sharing your passion for our fantastic products.

About You

• A positive, “can-do” attitude
• A passion for delivering exceptional client experiences
• Experience in a consultative retail environment
• Motivated to reach and exceed targets
• Eager to learn and build on your retail and product knowledge
• A flexible team player willing to go the extra mile

About Us

Mappin & Webb has been a cornerstone of English high society for over 240 years, renowned for excellence in craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Queen Victoria in 1897, the company has continued this tradition with subsequent monarchs. In 2012, our master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, an honor held by our craftsman Mark Appleby, who was involved in the late Queen's State Funeral and the crowns' adjustments for King Charles III's coronation.

We combine extraordinary craftsmanship, exquisite materials, and contemporary design to produce fine jewellery, watches, silverware, glassware, and bespoke accessories.

Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company with nearly 3,000 employees across the UK, Europe, and the US. We operate over 190 showrooms, including 77 dedicated mono-brand boutiques with brands like Rolex, OMEGA, TAG Heuer, and Breitling, plus seven e-commerce websites.

Our success is rooted in strong partnerships with prestigious luxury watch brands, impactful marketing, and leading-edge technology to provide a modern, distinctive luxury experience. Our highly trained and motivated staff are central to delivering exceptional client service and fostering inclusive teams.

Our clients appreciate our exceptional experience, expertise, and approachability. We strive to make every interaction memorable and special.

Some of Our Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• Virtual GP service available at all times
• Share Save Scheme
• Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

We celebrate diversity and are committed to an inclusive environment that values employees' unique backgrounds and perspectives. Applications are reviewed anonymously, focusing on qualifications, skills, and experience.

Discover more about our roles, culture, and people at: Watches of Switzerland Group PLC on LinkedIn.