Sales Consultant

Travelopia; Northwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in adventure travel is seeking a motivated Sales Consultant to join their Northwich office. This full-time role involves creating exceptional travel experiences for customers through effective communication and impactful sales. With a focus on responsible travel, the company offers a competitive salary, career progression opportunities, and a supportive work environment. If you have a passion for travel and a proven sales background, this is an exciting opportunity to contribute to meaningful journeys across the globe.

Benefits

Competitive Salary plus Commission

Contributory Pension Scheme

25 Days Annual Leave

Employee Discounts

Travel Opportunities

Qualifications

• Proven track record in sales and achieving targets.
• Confident communicator with excellent phone manner.

Responsibilities

• Create full customer package holidays including flights and transfers.
• Manage email communication and live chat customer interaction.

Skills

Customer Service

Sales

Communication

Multitasking

Attention to Detail

Tools

MS Teams

MS Outlook

MS Excel

GDS Platforms (Amadeus/Galileo)

Job description

At Headwater, we love adventure travel and always have. We first took a group of travellers to the Himalaya 50 years ago and have since expanded to every continent. Today, we offer hundreds of itineraries across the globe, focusing on responsible travel, supporting local communities and preserving the environment while aiming to provide meaningful experiences to all who travel with us.

We are looking to hire a motivated Sales Consultant to join our team! Working from our Northwich office in a full-time position, with a schedule that includes some weekend work.

What we’ll offer:

• Competitive basic salary plus commission scheme
• Contributory Pension scheme
• Career progression opportunities
• 25 days annual leave plus your birthday off and bank holidays
• Various employee discounts and travel opportunities

What you’ll do:

The Headwater sales team is devoted to creating exceptional experiences for our customers through great communication, assisting amazing user journeys online and impactful multichannel sales activity.

• Answering incoming and outgoing sales calls within agreed service levels whilst delivering outstanding customer service at all times.
• Successfully create full customer package holidays, including arranging flights, ferries, car hire, transfers and liaising with hoteliers before and after the point of sale.
• Responsible for end-to-end contact of the booking process whilst maintaining customer relationships throughout.
• Managing email communication and live chat customer interaction
• Ensuring holidays are booked within a reasonable timeframe and liaising with internal departments to facilitate a speedy confirmation from lead to completion.
• Successfully achieving monthly individual and team targets.

What you’ll bring:

• A conscientious individual who has a genuine passion for travel and customer service.
• Proven track record in sales and successfully achieving both individual and team sales targets.
• You must be a confident communicator with an excellent phone manner.
• Meticulous attention to detail and the ability to multitask and prioritise are essential.
• Proficient in MS applications like Teams, Outlook and Excel, and quick to learn new systems
• Previous experience working with GDS platforms such as Amadeus / Galileo is a plus
• A passion for travel and adventure is always welcome! Solid European geographical knowledge would be an advantage.

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: [e-mail]

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