Read more

LiveWest Homes Ltd; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Annual leave 26-30 days

Pension contributions

Health benefits

Learning & development

Family support

Wellbeing programs

Cycle to work

Volunteer days

Job summary

LiveWest Homes Ltd is seeking a dedicated Estate Supervisor to keep our estates clean, safe, and welcoming for customers in the Exeter area. You will oversee cleaning, grounds maintenance and caretaking across communal spaces, ensuring standards are met and customers are proud to call it home.

You'll work within our Estate Services team, using MS Office and simple repairs reporting tools, with a practical, hands-on approach and minimal supervision.

Qualifications

• Ability to carry out cleaning, grounds maintenance and caretaking duties to a high standard.
• Must have previous Grounds Maintence experience
• Confident with simple IT such as MS Office, and willing to learn and use repairs reporting systems and other necessary IT packages
• Ability to work with minimal supervision.
• Ability to make decisions confidently in order to resolve issues and deliver excellent customer service.
• Applies a practical approach to problem solving taking practical steps where required in order to achieve successful outcomes for estate and customers.
• Ability to handle difficult situations calmly, professionally at all times taking proactive approach to avoiding confrontation
• Demonstrable practical skills either in a work or home environment.

Responsibilities

• Ensure the communal areas of estates are clean, tidy and well maintained in line with agreed service standards.
• Clean communal areas including stairwells, communal walkways, laundry areas and communal rooms.
• Ensure that communal garden areas are kept tidy and well maintained using appropriate hand tools and powered equipment.
• Ensure that bin areas are clean, regularly disinfected and tidy.
• Undertake minor maintenance works within communal areas that do not require specialist training.
• Ensure that required repair or maintenance works to common areas requiring specialist knowledge and skills are promptly reported to the appropriate teams.

Skills

Cleaning

Grounds maintenance

Caretaking

Customer service

Problem solving

Decision making

Teamwork

Tools

MS Office

Job description

Are you ready to make a difference in your community? LiveWest is looking for a dedicated Estate Supervisor to help keep our estates clean, safe, and welcoming for our customers.

As a part of our Estate Services team, you will bring a blend of cleaning, grounds maintenance, and caretaking expertise to ensure our communal spaces are places that our customers are proud to call home.

Key Responsibilities

• Ensure the communal areas of estates are clean, tidy and well maintained in line with agreed service standards.
• Clean communal areas including stairwells, communal walkways, laundry areas and communal rooms.
• Ensure that communal garden areas are kept tidy and well maintained using appropriate hand tools and powered equipment.
• Ensure that bin areas are clean, regularly disinfected and tidy.
• Undertake minor maintenance works within communal areas that do not require specialist training.
• Ensure that required repair or maintenance works to common areas requiring specialist knowledge and skills are promptly reported to the appropriate teams.

This role is a full time, permanent basis and will be based in the Exeter area.

For further information about this opportunity, view our candidate information pack.

About The Candidate

We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.

To be a successful Estate Supervisor, you should have the skills, knowledge and experience for a Level 1 role (please see our candidate information pack) and the following:

• Ability to carry out cleaning, grounds maintenance and caretaking duties to a high standard.
• Must have previous Grounds Maintence experience
• Confident with simple IT such as MS Office, and willing to learn and use repairs reporting systems and other necessary IT packages
• Ability to work with minimal supervision.
• Ability to make decisions confidently in order to resolve issues and deliver excellent customer service.
• Applies a practical approach to problem solving taking practical steps where required in order to achieve successful outcomes for estate and customers.
• Ability to handle difficult situations calmly, professionally at all times taking proactive approach to avoiding confrontation
• Demonstrable practical skills either in a work or home environment.

Other organisations may call this role: Caretaker, Estate Officer

As an Estate Supervisor, you will be at the heart of maintaining safe, clean, and welcoming communal areas for our customers. The work you do directly enhances the quality of life for our communities, providing a rewarding sense of purpose each day.

Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

About The Company

Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.