OutReach Platform Manager

AVEVA; Cambridge; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible benefits fund

28 days annual leave

Private medical insurance

Pension

Job summary

AVEVA is looking for a Sales Capability Manager for the Outreach Platform in Cambridge. This hybrid role involves overseeing the Outreach platform’s governance and facilitating the sales team's operations. Key responsibilities include enhancing user experience, managing data integrity, and supporting sales productivity with essential tools.

The successful candidate will demonstrate practical knowledge of the Outreach platform and B2B sales processes. Benefits include a flexible benefits fund, 28 days annual leave, and private medical insurance.

Qualifications

• Deep practical knowledge of the Outreach platform required.
• Experience with list‑generation/prospecting tools is essential.
• Strong knowledge of B2B sales processes is needed.

Responsibilities

• Own and govern the Outreach platform for sales processes.
• Improve end-user experience through training and support.
• Ensure high-quality CRM integration between Outreach and other tools.
• Manage sales productivity with prospecting tool oversight.

Skills

Deep practical knowledge of the Outreach platform

Experience using Cognism, LinkedIn Sales Navigator, ZoomInfo

Strong knowledge of B2B sales processes

Tools

Salesforce

Marketo

Cognism

LinkedIn Sales Navigator

ZoomInfo

Job description

AVEVA is creating software trusted by over 90% of leading industrial companies.

Job Title: Sales Capability Manager – Outreach Platform

Location: London or Cambridge (hybrid)

Employment Type: Full time

The Business System Owner for the Outreach platform is responsible for ensuring Outreach effectively enables AVEVA’s global sales organisation in their New Business Acquisition efforts. You will own the platform’s capabilities, governance, integrations, and continuous improvement, while ensuring that end users across all regions receive a smooth, productive, and compliant experience.

Key Responsibilities

• Platform Ownership & Governance
• Serve as the accountable business owner for the Outreach platform
• Define and maintain platform governance, including configuration standards, role structures, compliance frameworks, and documentation
• Manage licensing, user access, and region/market configurations
• Own backlog prioritisation and partner with IT and vendors across enhancements, testing, and release cycles
• User Experience, Support & Adoption
• Lead initiatives to improve end‑user experience, including onboarding, training, and self‑service guidance
• Build user‑focused processes that improve adoption and productivity across sales teams
• Act as the escalation point for user issues and coordinate resolution across technical and business teams
• Monitor adoption, usage patterns, and campaign execution to identify opportunities for improvement
• System Configuration & Data Management
• Ensure accurate, high‑quality CRM integration between Outreach, Salesforce, and Marketo
• Manage data flows, mapping rules, sync rules, and data hygiene standards
• Configure automation rules, segmentation logic, workflow schedules, task routing, and sequence approval processes
• Ensure GDPR‑compliant data handling and management of opt‑in/opt‑out processes
• Operational Support for Sales Productivity
• Oversee list creation and ingestion processes using Cognism, LinkedIn Sales Navigator, ZoomInfo, and other approved prospecting tools
• Manage the cleaning, segmentation, enrichment, and routing of prospects into Outreach
• Support sales and marketing teams with campaign setup, sequence deployment, personalisation workflows, and task assignments
• Partner with Sales to ensure lists and sequences align with campaign objectives and target personas
• Performance Management & Reporting
• Define SLAs, KPIs, and performance indicators for Outreach and Campaign effectiveness in partnership with IT and Sales Ops
• Build dashboards and reporting structures to monitor engagement, effectiveness, and platform health
• Identify stalled prospects, overdue tasks, and operational gaps, and drive corrective action

Essential Requirements

• Deep practical knowledge of the Outreach platform, including sequencing, contact management, campaign execution, and prospect workflows
• Experience using Cognism, LinkedIn Sales Navigator, ZoomInfo, or similar list‑generation/prospecting tools
• Strong knowledge of B2B sales processes and sales technology ecosystems

Desired Skills

• Experience managing enterprise platforms including vendor interactions, budgeting, and roadmap planning
• Ability to define business requirements, articulate value, and translate needs into system changes
• Proven experience managing structured change processes across a global organisation
• Excellent communication skills, able to engage both operational users and senior leaders

UK Benefits include

Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

Equal Opportunity Employer

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.