Sales Associate / Senior Sales Associate

Elite Associates; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A prestigious luxury fashion brand is seeking a Client Advisor/Senior Client Advisor for their boutique in a famous department store in London. The role involves delivering exceptional client experiences, engaging with clients, and achieving sales targets within a globally recognized luxury environment.

Qualifications

• At least 5 years of experience within a luxury fashion house.
• Strong clienteling background with the ability to build relationships.
• Passionate about luxury fashion and delivering client experiences.

Responsibilities

• Deliver exceptional and personalized client journey.
• Engage clients through private appointments and outreach.
• Achieve personal and store KPIs including conversion rate.

Skills

Clienteling

Communication

Sales

Job description

This range is provided by Elite Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Elite Associates

A prestigious luxury fashion brand is seeking a Client Advisor / Senior Client Advisor to join their boutique in a department store, one of the world’s most iconic retail destinations. This is a fantastic opportunity for a polished and service-driven professional to be part of a high-performing team in a globally recognised luxury environment.

Key Responsibilities:

Client Experience

• Deliver an exceptional and personalised client journey from welcome to farewell
• Create emotional connections and inspire desire through storytelling and elevated service
• Engage both new and existing clients through walk-ins, private appointments, phone outreach, and consignments
• Build long-term relationships to drive client retention, development, and loyalty
• Support team sales through collaborative selling and one-to-one appointment routines
• Achieve and exceed personal and store KPIs including conversion rate, average transaction value, upselling, and cross-selling
• Maximise selling opportunities through strategic floor zoning and proactive outreach

Clientelling

• Demonstrate a strong ability in clientelling with a consistent, personalised approach
• Ideally bring an existing client book or strong network within the luxury retail market
• Confidently recruit, retain, and develop a loyal client base
• Support daily operations including transactions, returns, repairs, and customer service issues
• Ensure the sales floor is impeccably presented and regularly replenished
• Liaise with visual merchandising and back-of-house teams to uphold brand standards

Key Attributes:

• At least 5 years of experience within a luxury fashion house and an established client book
• Passionate about luxury fashion and delivering world-class client experiences
• Strong clienteling background with the ability to build and maintain lasting relationships
• Commercially minded with a drive to meet and exceed sales targets
• Warm, confident, and emotionally intelligent with excellent communication skills
• A proactive team player with attention to detail and a positive attitude

Salary: Up to £ 35,000 per annum (depending on experience) + commission

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Retail Apparel and Fashion and Retail Luxury Goods and Jewelry

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