Sales Associate - Selfridges

Montblanc; Greater London; Híbrido; GBP 21.000 - 28.000; Jornada completa

Descripción de la vacante

Montblanc boutique in London is seeking a brand ambassador to welcome clients, share the Maison's heritage, and deliver an exemplary customer experience. You will focus on CRM activity and cultivating a loyal client base while meeting KPI sales targets in a fast-paced environment.

Proactive individuals with strong communication skills and the ability to work both independently and as part of a team are valued; a second language is advantageous for our internationally diverse client base.

Formación

• Previous experience in luxury retail or customer service.
• Ability to build and nurture client relationships.
• Strong communication and interpersonal skills.
• Ability to work calmly in a busy boutique.

Responsabilidades

• Welcome clients and introduce them to our heritage.
• Guide customers through the brand journey and products.
• Maintain CRM activity and grow a loyal client base.
• Collaborate with team to ensure a seamless boutique experience.

Conocimientos

Customer service

CRM

Communication skills

Teamwork

Proactive attitude

Descripción del empleo

HOW WILL YOU MAKE AN IMPACT?
As a brand ambassador for Montblanc, you are responsible for welcoming clients to the boutique, introducing them to the heritage of our Maison and ultimately setting an exemplarily standard of customer experience and level of performance.

A key focus for the team is CRM activity and cultivating a loyal client-base for both the brand and boutique. It is vital that this individual is proactive about nurturing genuine customer relationships and developing a successful client book.
KPI’s & sales targets are of the upmost significance. Having the ability to work both individually and as a team will be of high importance when trying to achieve sales within a highly competitive retail environment.

We require individuals who are passionate and curious about our Maison; reflecting the Montblanc attitude and acting as a brand ambassador every day.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
You will play an essential part in the smooth running of our boutique and seamless customer journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills.
We are looking for individuals who are naturally proactive and take initiative. Often our boutiques are extremely busy environments, so having the ability to remain calm under pressure is key. It is vital that this individual has previous experience dealing with clients from an array of backgrounds and cultures, in order to support the internationally diverse customer base. The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects. A second language would be advantageous.
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• 1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call
• 2nd Stage – Interview with Hiring Manager
• 3rd Stage – Interview with Brand Director