Sales Associate - Selfridges

Thom Browne, Inc.; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Diversity & inclusion

Career development

Job summary

Thom Browne, Inc. in London seeks a client-focused Luxury Retail Associate to drive sales and deliver best-in-class service. You will maintain product knowledge, present merchandise to Brand guidelines, and build a strong client network with a proactive, autonomous approach.

Ideal candidates bring at least 3 years in luxury retail, excel at relationship management, and communicate effectively to enhance the Thom Browne experience across daily shop operations and stock readiness.

Qualifications

• At least 3 years' experience in luxury retail or luxury customer service.
• Ability to source prospective clients from existing network.
• Strong client relationship management, product knowledge and selling skills.
• Passionate ambassador for the Thom Browne brand.
• Highly organized, self-motivated and able to work autonomously.
• Excellent written and verbal communication.

Responsibilities

• Achieve and exceed regular sales plans on a monthly, seasonal, quarterly and annual basis.
• Provide best-in-class customer service and build a vibrant client network.
• Maintain exceptional product knowledge and brand awareness.
• Support shop presentation and uphold Brand Presentation Guide standards.
• Identify selling opportunities and manage stock levels to keep floor filled.

Skills

Client relationships

Product knowledge

Selling techniques

Effective communication

Organized

Self-motivated

Interpersonal skills

Autonomous working

Entrepreneurial

Job description

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE:

• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
• Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
• Maintain exceptional product knowledge, brand awareness.
• Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
• Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
• Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner, Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regard to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback.

THE IDEAL CANDIDATE:

• Minimum 3 year’s experience in luxury retail or luxury customer service environment.
• Ability to source prospective clients from existing sphere of influence
• Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
• Passionate representative of the Thom Browne world.
• Highly organized, self-motivated with strong interpersonal skills.
• Confident, professional, comfortable working autonomously; strong communication both written and verbal. Entrepreneurial.

WHAT WE OFFER YOU:

• Diverse and inclusive working environment
• Career progression and development programs

We are committed to fostering an inclusive and diverse workplace and are proud to be an equal

opportunity employer. We welcome applications from all individuals regardless of gender, age,

nationality, ethnicity, sexual orientation, disability, or any other personal characteristic.