Sales Associate (Part-Time), Gatwick South

REISS; Horley; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Seasonal wear & staff discount

Employee discount

Rewarding commission structure

Employee Assistance Programme

Medical cash plan

Fitness discounts

Parental pay

23 days annual leave

Employee referral

Career development opportunities

Job summary

REISS is seeking a Sales Associate for our Gatwick Airport store on a permanent, part-time basis. You will deliver premium customer service and support the store management to meet sales and operational goals.

You will know the brand and products, communicate effectively with customers and team members, maintain visual standards, and act as a REISS Brand Ambassador.

We offer a generous benefits package including staff discounts, annual leave and career development opportunities.

Qualifications

• Experience in premium or luxury retail is preferred.
• Customer-facing experience is essential.
• Strong communication and listening skills required.

Responsibilities

• Deliver a premium and tailored customer service experience.
• Provide in-depth knowledge of the brand and our products.
• Communicate effectively with customers, team members and management.
• Maintain visual standards across the store.
• Act as a REISS Brand Ambassador.

Skills

Premium/luxury product passion

Customer-facing experience

Communication skills

Team player

Organisational skills

Decision-making

Adaptability

Interpersonal skills

Written and verbal communication

Fast-paced retail

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

What’s the role about?

As part of our Retail team, you’ll be joining our store at Gatwick Airport as our Sales Associate, on a permanent, part-time basis. You’ll be responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.

What you’ll be doing

• Delivering a premium and tailored customer service experience
• Providing in depth knowledge of the brand and our products
• Communicating appropriately and effectively with customers, team members and management
• Maintaining visual standards
• Acting as a Reiss Brand Ambassador

What you’ll ideally bring to the role

• A passion for premium or luxury product
• Previous experience in a customer-facing environment
• Be able to see things through the customer’s eyes
• Excellent customer service skills
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Have excellent communication and interpersonal skills
• Have excellent organisational and decision-making skills
• Be a team player
• Good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Generous employee discount
• Rewarding commission structure
• Wellbeing and financial support through our Employee Assistance Programme
• Low monthly cost health support through our medical cash plan
• Fitness discounts
• Family friendly policies including enhanced parental pay
• 23 days annual leave, increasing to 25 days after 2 years’ service
• Employee referral scheme
• Career development opportunities

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.