Sales Manager | Gatwick North

REISS; Horley; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Wear allowance

Employee discount

Sales bonus

Refer a friend bonus

Long service bonus

Pension scheme

Training & development

Employee assistance programmes

25 days holiday

Job summary

REISS is seeking a dynamic Sales Manager to join our premium retail team. You will support the management team, motivate staff to hit targets, and maintain a safe, efficient store environment with a focus on exceptional customer service.

Ideal candidates have supervisory experience, thrive in luxury settings, and can coach others while adapting to changing priorities and fast-paced conditions.

Qualifications

• Experience supervising a team in a premium or luxury retail setting.
• Proven ability to deliver premium customer service and drive sales.
• Strong communication, interpersonal and coaching skills.
• Adaptable to changing priorities in a fast-paced store.
• Ability to lead by example and mentor junior staff.

Responsibilities

• Deliver premium customer service that exceeds expectations.
• Act as role model, guiding your team with integrity and warmth.
• Drive sales by monitoring KPIs and leading by example.
• Collaborate with store leadership to cascade business plans.
• Share in-depth knowledge of brand and products with customers and team.
• Support store operations and participate in team briefs.
• Contribute to team meetings and development activities.
• Assist store management with team development initiatives.

Skills

Supervising a team

Customer facing experience

Guide and coach others

Flexibility to adapt to priorities

Fast-paced retail environment

Excellent communication

Organisational and decision-making

Works well under pressure

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and our app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s the role about?

Join our dynamic Retail team as a Sales Manager. In this pivotal new role, you’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.

Who you are

• Previous experience of supervising a team
• Strong background in a customer facing role ideally within a premium or luxury environment
• Ability to guide and coach others
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Have excellent communication and interpersonal skills
• Have excellent organisational and decision-making skills
• Excels under pressure

What you’ll be doing

• Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations
• You act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth
• Drive sales by monitoring the team’s KPIs and leading by example with exceptional service
• Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team
• Providing an in depth knowledge of our brand and our products to our customers and your team
• Actively engage and undertake duties that supports the store operations
• Delivering team briefs and contribute to team meetings
• Supporting the store management in assisting with team development

What we’ll do for you

• Business wear allowance
• Employee discount up to 75%
• Sales and service bonus scheme
• Refer a friend bonus scheme
• Long Service bonus scheme
• Contributory pension scheme
• Structured training and development programs
• Employee Assistance Programmes: Retail Trust and Life Works
• 25 days of holiday
• And many more

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.