SALES ASSOCIATE - FLORAÏKU PARIS - HARRODS LONDON

Memo Paris; Greater London; On-site; GBP 24,000 - 36,000; Full time

Job summary

Floraïku Paris boutique in London is seeking a passionate luxury retail professional to elevate clienteling, product knowledge, and bespoke service.

You will drive sales, monitor boutique KPIs, organize events, host influencers, and build lasting relationships with VIP clients, ensuring an exceptional brand experience.

Fluency in English is essential; additional languages are a plus. Prior luxury retail experience is highly valued, with a strong eye for CRM and visual merchandising.

Qualifications

• Experience in luxury retail or premium beauty is desirable.
• Excellent verbal and written communication skills.
• Fluent in English; additional languages are a strong asset.

Responsibilities

• Drive sales and exceed objectives through clienteling and expert product knowledge.
• Monitor daily boutique KPIs and report on performance.
• Partake in the organization of events and activations to drive visibility, engagement, and sales.
• Create a personalized sales experience while respecting the Retail Excellence ceremonial standards.
• Develop the boutique's CRM database to engage with clients and drive sales; build relationships with VIP clients.
• Handle client inquiries with professionalism; welcome influencers in-store and deliver a brand experience.
• Connect with customers through Floraïku Paris' storytelling and perfume demonstrations.
• Oversee daily operations, inventory management, and visual merchandising guidelines.

Job description

• Drive sales and exceed objectives through strategic clienteling and expert product knowledge.
• Monitor daily boutique KPIs and report on performance.
• Partake in the organization of events and activations to drive visibility, engagement, and sales.

Key Role and Decsription

Driving Sales and Achieving Targets

• Drive sales and exceed objectives through strategic clienteling and expert product knowledge.
• Monitor daily boutique KPIs and report on performance.
• Partake in the organization of events and activations to drive visibility, engagement, and sales.

Creating Exceptional Customer Experiences

• Create a personalized sales experience while respecting the Retail Excellence ceremonial standards
• Develop the boutique's CRM database to engage with clients and drive sales. Build and nurture lasting relationships with VIP clients and fragrance connoisseurs.
• Handle client inquiries and feedback with professionalism and care.
• Welcome and host influencers in-store, delivering an exceptional brand experience.
• The master of storytelling, connect with customers and understand their needs.
• Craft the exceptional and personalized customer journey with Floraïku Paris unique approach, from a warm welcome and genuine engagement to thoughtful perfume demonstrations.

Managing Operations and Visual Excellence

• Oversee daily operations, including inventory management and stock control & conduct regular inventory checks and cleaning.
• Ensure the boutique is impeccably maintained and aligned with our visual merchandising guidelines, maintained tidy and clean on a daily basis.
• Demonstrate schedule flexibility and flexible open mindset.

WHAT WE ARE LOOKING FOR IN OUR NEXT TEAM MEMBER:

• Embody the essence and values of Floraïku Paris in all client and partner interactions.
• Represent the brand with passion and authenticity during boutique events and external activations.
• Adhere to Floraïku Paris grooming guidelines and uphold our elevated standards
• Exceptional verbal and written communication skills, with confidence.
• Build lasting relationships with clients, fostering loyalty and encouraging repeat purchases.
• Proactively identify client needs and recommend fragrances and complementary products tailored to their preferences.
• Maintain the highest standards of customer service, ensuring every interaction reflects the exclusivity of Floraïku Paris.
• A genuine passion for luxury, niche perfumery, fragrance and the world of beauty. Previous experience in luxury retail, fragrance or premium beauty is highly desirable.
• Detail-oriented, rigorous, proactive and adaptable in a dynamic retail environment.
• Fluent in English; additional languages are a strong asset, particularly in an international city such as Paris.
• A team player with a positive mindset, a strong sense of ownership and a results-driven attitude.

Our group is an equal opportunity employer with a diverse, globally distributed workforce.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, nationality, age or any other characteristic protected by law and our values.