Sales Associate & Brand Ambassador, Customer Experience

Deckers; Tipner; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts

Competitive pay

Global contests

Growth opportunities

Descripción de la vacante

Deckers Brands, home of HOKA, is seeking a Sales Associate to partner with Store Management to drive business results and deliver exceptional guest experiences. You will contribute to key goals like sales, conversion, NPS and customer capture while overseeing store operations and labor planning.

The role emphasizes training, visual merchandising and brand education to invite customers into the HOKA community.

Formación

• Excellent communication skills, clear and confident in person and on the phone.
• Strong organizational skills with ability to coordinate people, resources and tasks.
• Problem solving and adaptability to handle store challenges and guest needs.
• Ability to multitask in a fast-paced retail environment and meet goals.
• Willingness to travel if required by events and outreach.

Responsabilidades

• Drive and achieve key store KPIs such as sales, conversion, NPS and customer capture.
• Support store management with training, scheduling, visual merchandising and store operations.
• Assist in hiring, onboarding and developing team members to maintain a high-performing team.
• Ensure compliance with policies, protect assets, manage labor and cash controls.
• Provide exceptional customer service and represent the HOKA and Deckers Brands Vision and Mission.

Descripción del empleo

Deckers Brands, home of HOKA, is seeking a Sales Associate to partner with Store Management to drive business results and deliver exceptional guest experiences. You will contribute to key goals like sales, conversion, NPS and customer capture while overseeing store operations and labor planning.

The role emphasizes training, visual merchandising and brand education to invite customers into the HOKA community.