Sales Associate

JR United Kingdom; Horsham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Brand Ambassador to enhance customer experiences and drive store performance. In this dynamic role, you'll engage with customers, provide bespoke advice, and contribute to achieving key performance indicators. With a commitment to excellence, you'll embody the brand's values while fostering meaningful relationships. This position offers a generous employee discount, bonus opportunities, and ongoing development tailored to your career ambitions. If you're driven by a passion for customer service and personal growth, this is the perfect opportunity for you.

Benefits

70% Employee Discount

Generous Bonus Scheme

£500 Referral Bonus

Season Ticket Loan

Cycle to Work Scheme

Discounted Gym Membership

Life Insurance

Ongoing Development

Access to Moss Learning

New Baby Gift

Qualifications

• Understanding product features and benefits.
• Familiarity with cash tills and credit card processing.

Responsibilities

• Deliver exceptional customer experience and promote service excellence.
• Maximize sales and maintain strong product knowledge.
• Assist with stockroom housekeeping and cash control procedures.

Skills

Customer Service Excellence

Basic Product Knowledge

POS Systems

Outstanding Communication Skills

Tools

Inventory Management Systems

Job description

Social network you want to login/join with:

Our vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us, this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador who interacts easily with a broad range of customers. You will naturally promote customer service excellence, responsible for the customer’s journey and in-store experience, ensuring repeat visits. You will be hardworking, dedicated, and able to swiftly identify customer needs to provide engaging styling options. Your dedication to exceeding customer expectations will support store KPIs and contribute to overall performance through personal productivity.

Key Responsibilities:

• Deliver an exceptional customer experience, following the Moss Essential Steps of Service, actively greeting, listening, and confidently offering bespoke advice, selling professionally and passionately.
• Maximize sales and service goals by seizing every opportunity, elevating every interaction, and contributing to business KPIs.
• Maintain strong product knowledge across all services: Hire, Custom Made, Retail, Alterations, Ship from Store, and proactively enhance the customer experience.
• Identify external opportunities to improve store performance and customer service, based on feedback from Feefo and Mystery Shops.
• Assist with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to stock & cash control procedures to minimize losses.
• Follow the Appointment process using the designated platform, ensuring all customers are contacted before their visit and information is recorded accurately.

What You'll Need to Succeed:

Technical:

• Basic Product Knowledge: understanding features, benefits, and available products.
• POS Systems: familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management, driven by passion for the brand.
• Outstanding communication skills to inspire, guide, and foster meaningful relationships with colleagues and customers, elevating the brand’s presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
• Employee Discount: 70% across all stores.
• Team Reward Pay Scheme: Generous bonus scheme, up to 15% of gross monthly salary.
• Refer a Friend: £500 bonus for successful referrals of Managers.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Eco-friendly travel encouragement.
• Discounted Gym Membership with PureGym: Promote health and fitness.
• Life Insurance: Peace of mind for colleagues.
• Ongoing Development: Tailored to your career ambitions from day one.
• Access to Moss Learning: Online platform for skill enhancement.
• Employee Hub: Access to benefits, recognition, wellbeing, and updates on the go.
• New Baby Gift: Celebrating personal milestones.

If you want to learn more about Moss, our people, and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.