Sales Associate

FRAME; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Commissions on Sales

Employee discounts including partner brands

Job summary

FRAME is seeking a Sales Associate who will be the face of the brand, providing exceptional customer service while achieving sales goals. This role requires strong interpersonal skills and a passion for fashion to ensure an outstanding in-store experience.

Applicants should have 2+ years of retail experience, flexibility to work varying shifts, and a strong understanding of fashion trends. The position offers commissions on sales and employee discounts.

Join the dynamic FRAME team and contribute to a seamless shopping experience!

Qualifications

• 2+ years of retail or sales experience in a high-end environment.
• Strong knowledge of current fashion trends.
• Working proficiency in English is required.

Responsibilities

• Provide exceptional customer service by understanding client needs.
• Act as a brand ambassador embodying FRAME’s values.
• Ensure the sales floor is clean and organized.

Skills

Retail or sales experience

Interpersonal and communication skills

Ability to multitask

Passion for fashion

Teamwork and collaboration

Flexibility to work varying shifts

Tools

POS systems or retail software

Job description

FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance.

Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect.

Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide.

Role Overview:

As a Sales Associate at FRAME, you will be the face of our brand, delivering exceptional customer service while achieving sales goals. Your passion for fashion, attention to detail, and ability to connect with clients will ensure an outstanding in-store experience.

Requirements and Responsibilities:

Customer Experience

• Provide exceptional customer service by understanding and addressing client needs.
• Build and maintain long-term relationships with clients through personalized styling advice and follow-up.
• Meet or exceed individual and store sales targets.
• Upsell and cross-sell complementary products where appropriate.
• Contribute to store profitability by maximizing sales opportunities.

Brand Representation

• Act as a brand ambassador, embodying FRAME’s values and aesthetic.
• Maintain an in-depth knowledge of Frame’s collections, materials, and fit.

Store Operations

• Ensure the sales floor is clean, organized, and visually appealing.
• Assist in receiving and processing shipments, and replenishing stock as needed.
• Work closely with your team to ensure a seamless shopping experience for clients.
• Participate in team meetings, product training sessions, and feedback discussions.

Qualifications

• 2+ retail or sales experience in a high-end environment.
• A passion for fashion and knowledge of current trends.
• Strong interpersonal and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Strong teamwork and collaboration skills.
• Flexibility to work weekends, holidays, and varying shifts.
• Experience with POS systems or retail software is an advantage.
• Familiarity with retail KPIs and sales performance metrics.
• Working proficiency in English is required.
• Additional language skills are appreciated.
• Work authorization for the UK.

What we Offer:

• The opportunity to join a fast-growing fashion house.
• Commissions on Sales
• Employee discounts including partner brands
• The chance to work alongside an international, dynamic, and motivated team.

Join the FRAME team and help us deliver an unforgettable shopping experience that celebrates timeless style and modern living.