Sales Associate - London

Rails; Greater London; On-site; GBP 20,000 - 28,000; Full time

Job summary

Rails is seeking a passionate Sales Associate to enhance client engagement and support store initiatives in Greater London. The role involves ensuring operational support, visual merchandising, and building relationships with clients. Candidates should have at least 1 year of retail experience, strong organizational skills, and a tech-savvy approach. Join a brand committed to diversity and equal opportunities by sending your resume to [e-mail].

Qualifications

• At least 1+ years of experience in a retail apparel environment preferred.
• Strong organizational skills, writing, and communication skills.
• Comfortable and savvy with computer technology and software.

Responsibilities

• Support floor coverage and client service in the store.
• Cultivate client relationships for store and brand.
• Ensure compliance with legal and safety procedures.

Skills

Organizational skills

Communication skills

Client relationship management

Retail performance indicators knowledge

Adaptability

Computer technology proficiency

Job description

Summary

This individual is fashion-obsessed and client and brand-centric in all efforts. To support client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners, and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management, including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.

The Sales Associate reports to the Store Manager.

Responsibilities

Performance

• Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store, both front of house and back of house, are achieved
• Be a support to execute business plans to accelerate the business forward
• Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally

Client Centric

• Supporting the acquisition and retention of clients is the key focus, and as such, create and cultivate client relationships for the store and brand overall
• Ensure that you deliver the best possible client experience with every type of engagement (in-store, virtual, alternate mediums)
• Follow through on the customer journey as required to ensure a content client
• Support the needs of the client through styling advice and suggestions with every engagement
• Solution-oriented approach to finding resolutions to customer service issues as necessary

Marketing & Community

• In partnership with the Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Team Player

• Support a positive work environment
• Demonstrate your ability to support a positive environment and partner with teams throughout the store network, including cross-functional partners
• Support performance initiatives set out by Store Management
• Attend and participate in store meetings as required by the business

Visuals

• Support the image of the store and ensure that it is in line with corporate standards, and the store team is upholding these standards

Operations

• Support inventory functions as set out by Store Management
• Protect all company assets, including cash handling, inventory etc.
• Support guidelines surrounding Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
• Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs as set out by Management
• Ensure personal compliance when completing all processes as it pertains to legal, safety, and internal procedures
• Partner with cross-functional partners, including Stores within the network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, and Regional management as necessary
• Additional projects/ responsibilities may arise per the needs of the business

Requirements

• At least 1+ years of experience in a retail apparel environment preferred
• Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
• Ability to effectively create, manage, and adhere to deadlines
• Familiar with key retail performance indicators
• Adaptable, a sense of openness, an active listener, and compassionate
• Strong organizational skills, writing, and communication skills
• Comfortable and savvy with computer technology and software within PC and iOS platforms
• Ability to climb ladders
• Ability to lift 25+ lbs.

How to Apply

Send your resume and a brief note about why you’re excited to work at Rails to [e-mail]

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status, or any other characteristic protected by applicable laws. As an equal opportunity employer, we welcome and consider all qualified applicants.