Sales Associate

Strathberry; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

31 days annual leave

Birthday day off

Commission

Employee assistance programme

Product allocation

Job summary

Strathberry is seeking a Sales Associate for our London flagship to act as a brand ambassador and deliver the exceptional Strathberry experience. You will drive sales, assist with stock and displays, and contribute to events and promotions in a fast-growing luxury retail environment.

The role is full-time and based onsite, with a 40-hour week across rotating shifts. You should have luxury retail experience, strong people skills, and a flexible approach to hours.

Qualifications

• Experience in a luxury retail service environment is essential.
• Flexible availability for rotating shifts and overtime when required.
• Excellent people skills and confidence with customers.
• Understanding of luxury brand image and presentation.

Responsibilities

• Drive in-store sales and create a vibrant store atmosphere.
• Process POS transactions accurately and maintain stock integrity.
• Assist with visual merchandising and stock takes as needed.
• Support promotions, events and product launches to enhance customer experience.
• Meet individual and team sales goals while maintaining store standards.
• Provide exceptional customer service using Endear system and maintain records.

Skills

Luxury retail experience

Flexible shifts

Excellent interpersonal skills

Brand ambassador

Tools

Endear system

Job description

Strathberry is one of the most exciting contemporary luxury brands to emerge from the UK in the past decade. Founded in Edinburgh and handcrafted by skilled artisans in the renowned leather workshops of Spain, the brand is defined by its minimalist design language, refined craftsmanship and its signature bar hardware. Loved by global tastemakers, celebrities and royalty, Strathberry has cultivated a fast-growing international community drawn to modern elegance, timeless design and exceptional quality.

Driven by an entrepreneurial spirit and a strong pace of growth, the brand has built a significant direct-to-consumer business and is stocked in leading global retailers including Selfridges, Liberty, Nordstrom and Neiman Marcus. The retail footprint continues to expand with flagship stores in London and Edinburgh, supported by a new in-house atelier that brings craft, sampling and repair together in one creative space. This investment in infrastructure, talent and product innovation positions Strathberry for its next chapter of global scale.

Joining Strathberry means becoming part of a dynamic, ambitious and design-led business at a pivotal moment in its evolution. This is an opportunity to contribute to a brand with a clear identity, strong momentum and a bold ambition to reimagine contemporary luxury on an international stage.

The Role

Reporting to the Retail Store Manager, the Sales Associate will hold a key role within our fast-growing business, where you will act as an ambassador for the brand, ensuring that all customers receive the best experience and playing a key role in supporting Strathberry’s growing retail presence.

Please note: This is a full-time, permanent position based onsite at our London retail location. Working 5 shifts a week on a rotating shift pattern, equating to 40 hours over a 7-day week.

Key Responsibilities

• Driving sales into the store and creating a vibrant atmosphere.
• POS transaction processing.
• Helping with visual displays within the store.
• Management of POS stock control and assisting on stocktakes, when required.
• Supporting promotions, events and launches to deliver the intended experience for customers.
• Meeting individual and team sales goals.
• Keeping the store tidy and clean, clear of any H&S hazards, and contributing to essential sales tasks.
• Working with colleagues to monitor store security.
• Assisting in all areas of stock shipping/receiving policies and paperwork.
• Providing customer service support using the Endear system.
• Providing general administrative support when and where necessary.

What we offer

• 31 days annual leave, plus 1 fixed bank holiday
• Never work on your birthday! Additional day holiday on your birthday
• Commission
• Employee Assistance Programme
• Allocation of Strathberry products

About You

To be a star candidate for this position, you must be able to demonstrate the following skills and experience:

• Previous experience working in a luxury retail service environment (essential).
• Flexible availability in relation to rotating shift patterns and hours. (essential)
• Availability to flex hours up on occasion. (preferable)
• Exceptional people skills and confidence when dealing with customers.
• Understanding the importance of promoting and reflecting the image of a luxury brand.
• Interest in the luxury fashion industry.
• Self-motivated with a ‘can do’ attitude.
• A good level of numeracy and the ability to produce and maintain accurate records.