Retail Store Supervisor

Strathberry; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Commission

Employee Assistance Programme

Product allocation

Leave entitlement

Job summary

Strathberry, the UK luxury brand, is seeking a Retail Store Supervisor for its London boutique. Reporting to the Retail Store Manager, you will lead the shop floor, drive sales performance and ensure exceptional customer service, upholding the brand’s luxury standards.

This full-time, permanent role is onsite in London, with a 40-hour week across a rotating schedule. You’ll coach a small team, manage stock and CRM activities, and contribute to brand storytelling and store performance.

Qualifications

• Experience in luxury retail and delivering exceptional customer experiences.
• Proven ability to motivate and guide a team.
• Proactive in driving sales and achieving store targets.
• Excellent interpersonal and communication skills.
• Organised with strong attention to detail.

Responsibilities

• Lead on the shop floor and uphold luxury brand standards.
• Support Store Manager in achieving sales targets and KPIs.
• Monitor trading performance and provide feedback to management.
• Coach and develop Sales Associates and ensure team motivation.
• Assist with rota coordination and floor coverage.
• Maintain visual merchandising and brand storytelling.
• Support stock management and day-to-day operations.

Skills

Luxury retail

Team leadership

Sales-driven

Customer service

Attention to detail

Store operations

Job description

Strathberry is one of the most exciting contemporary luxury brands to emerge from the UK in the past decade. Founded in Edinburgh and handcrafted by skilled artisans in the renowned leather workshops of Spain, the brand is defined by its minimalist design language, refined craftsmanship and its signature bar hardware. Loved by global tastemakers, celebrities and royalty, Strathberry has cultivated a fast-growing international community drawn to modern elegance, timeless design and exceptional quality.

Driven by an entrepreneurial spirit and a strong pace of growth, the brand has built a significant direct-to-consumer business and is stocked in leading global retailers including Selfridges, Liberty, Nordstrom and Neiman Marcus. The retail footprint continues to expand with flagship stores in London and Edinburgh, supported by a new in-house atelier that brings craft, sampling and repair together in one creative space. This investment in infrastructure, talent and product innovation positions Strathberry for its next chapter of global scale.

Joining Strathberry means becoming part of a dynamic, ambitious and design-led business at a pivotal moment in its evolution. This is an opportunity to contribute to a brand with a clear identity, strong momentum and a bold ambition to reimagine contemporary luxury on an international stage.

The Role

Reporting to the Retail Store Manager, the Retail Store Supervisor will support the Retail Store Manager and Assistant Store Manager in overseeing daily store operations, driving sales performance, and delivering exceptional customer service. The Supervisor leads by example on the shop floor, provides guidance to the retail team, and ensures the boutique operates smoothly while maintaining the highest standards of brand representation.

This is a full-time, permanent position based onsite at our London retail location. Working 5 shifts a week on a rotating shift pattern, equating to 40 hours over a 7-day week.

Key Responsibilities

• Lead by example on the shop floor, delivering exceptional customer service and upholding luxury retail and brand standards.
• Support the Boutique Manager and Assistant Manager in achieving store sales targets, KPIs and overall commercial performance.
• Monitor daily trading performance, customer behaviour and sales opportunities, providing relevant feedback to management.
• Provide day-to-day leadership, guidance and support to Sales Associates, fostering a collaborative and high-performing team environment.
• Coach and develop team members through product knowledge, customer service training, feedback and on-the-job support.
• Support the onboarding and training of new team members and contribute to effective team communication and motivation.
• Assist with rota coordination and ensure appropriate floor coverage to maximise the customer experience and sales opportunities.
• Build strong relationships with customers, internal teams and external partners, including local hotels, tour guides and businesses.
• Support CRM and customer outreach initiatives to drive engagement, loyalty and boutique footfall.
• Support in-store events, product launches, promotions and wider brand and marketing activities.
• Maintain excellent visual merchandising, brand presentation and storytelling standards throughout the boutique.
• Support stock management, including receiving, shipping, stock organisation, stocktakes and inventory audits, ensuring accuracy at all times.
• Support smooth day-to-day boutique operations, including cash handling, banking, administration and keyholder opening and closing procedures.
• Promote a culture of professionalism and continuous improvement, staying informed on retail trends, competitor activity and opportunities to enhance customer experience and store performance.

What we offer

• 31 days annual leave, plus 1 fixed bank holiday
• Never work on your birthday! Additional day holiday on your birthday
• Commission
• Employee Assistance Programme
• Allocation of Strathberry products

About You

To be a star candidate for this position, you must be able to demonstrate the following skills and experience:

• Passionate about luxury retail and delivering exceptional customer experiences.
• A strong team player with the ability to motivate and guide colleagues.
• Proactive in driving sales and achieving store targets.
• Customer-focused with excellent interpersonal and communication skills.
• Organised with strong attention to detail and the ability to manage multiple tasks.
• Comfortable taking responsibility on the shop floor and supporting daily store operations.
• Experienced in retail environments, with supervisory experience preferred.