Sales Assistant Poole (0284)

Cardsdirect; Poole; On-site; GBP 13,776 - 17,908; Part time

Job summary

Cardsdirect in Poole is looking for a part-time team member to enhance customer satisfaction by providing exceptional service and product knowledge. Your primary duties will include greeting customers, handling transactions, and supporting store management with stock management and training new staff.

The role requires strong customer service skills and adherence to company policies to maintain a safe shopping environment for both customers and team members.

Qualifications

• Strong customer service skills.
• Ability to work as part of a team.
• Attention to detail in stock management.

Responsibilities

• Sell products and provide exceptional customer service.
• Guide customers with product knowledge.
• Ensure adherence to company health and safety protocols.
• Merchandise products following company guidelines.
• Assist in the training of new team members.

Job description

148-150 High Street, Poole, Dorset BH15 1DN

NMW / NLW

Permanent

Part-time

Reporting To: Store Manager / Assistant Manager

To sell products and deliver outstanding customer service at all times.

To offer guidance and product knowledge should customers need it.

To adhere to all Company policies, procedures and Health And Safety instructions. But, most of all. Through the product, the prices and the service.

MAKE PEOPLE SMILE!

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Customer Service

• Create a friendly, welcoming and professional atmosphere for customers to shop in
• Greet customers, be approachable and thank them for their custom
• Spend time with customers, if appropriate, ensuring they have received all and any help that they may have required in making their purchase
• Provide a safe environment for other team members and customers, adhering to the Company Health And Safety policy
• Promote any Company marketing initiatives such as “Upsell products” or vouchers, as and when requested to do so
• Work with the store management to maximise sales and offer constructive ideas and recommendations for improvements
• Operate a till adhering to any Company guidelines regarding tills and cash handling

People

• Read and adhere to all Company procedures
• Treat all members of the team courteously and professionally
• Keep all staff areas clean, tidy and safe as instructed by the store management
• Help the store manager in the training of new members of the team, helping them to understand procedures and policies

Product

• Merchandise and display stock in accordance to any specific Company and management instructions
• Help to minimise stock loss through theft and damages by being vigilant to suspicious activity in store and handling stock in a responsible manner
• Give feedback to management on any customer requests made to you for products
• Keep all displays that you are responsible for, fully stocked, neat, tidy and clean
• Maintain a generally high level of merchandising throughout the store to create an attractive and pleasant shopping and working experience
• Assist with unloading of deliveries and storage of stock
• Assist with the maintenance of the stock room
• Assist with stocktakes, which may include working outside of the stores normal trading hours

General

• Undertake any reasonable requests from the store management or company in line with business demand