Sales Assistant Luton (0034)

Cardsdirect; Luton; Hybrid; GBP 12,398,000 - 16,531,000; Part time

Job summary

Cardsdirect in Luton is seeking a friendly part-time sales assistant to deliver outstanding customer service while assisting customers with product selection and checkout at Unit 194, The Mall.

You will follow store policies, maintain a clean and welcoming environment, help with merchandising, stock, and stocktakes, and support the store team to maximise sales and customer satisfaction.

Responsibilities

• Create a friendly, welcoming and professional atmosphere for customers to shop in
• Greet customers, be approachable and thank them for their custom
• Spend time with customers, ensuring they have received help to make their purchase
• Provide a safe environment, adhering to Health And Safety policy
• Promote marketing initiatives such as upsell products or vouchers
• Work with store management to maximise sales and offer improvements
• Operate a till following company cash handling guidelines
• Read and adhere to all Company procedures
• Treat all team members courteously and professionally
• Keep staff areas clean, tidy and safe
• Help in training new team members on procedures and policies
• Merchandise and display stock according to Management instructions
• Minimise stock loss by being vigilant to suspicious activity
• Give feedback on customer product requests
• Keep displays fully stocked, neat, tidy and clean
• Maintain high merchandising standards to create a pleasant shopping and working experience
• Assist with unloading deliveries and stockroom maintenance
• Assist with stocktakes, possibly outside normal trading hours
• Undertake reasonable requests from management or company in line with business demand

Job description

Unit 194, The Mall, Luton, Hertfordshire LU1 2TL

NMW / NLW

Permanent

Part-time

Reporting To: Store Manager / Assistant Manager

To sell products and deliver outstanding customer service at all times.

To offer guidance and product knowledge should customers need it.

To adhere to all Company policies, procedures and Health And Safety instructions. But, most of all….MAKE PEOPLE SMILE! Through the product, the prices and the service.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Customer Service

• Create a friendly, welcoming and professional atmosphere for customers to shop in
• Greet customers, be approachable and thank them for their custom
• Spend time with customers, if appropriate, ensuring they have received all and any help that they may have required in making their purchase
• Provide a safe environment for other team members and customers, adhering to the Company Health And Safety policy
• Promote any Company marketing initiatives such as “Upsell products” or vouchers, as and when requested to do so
• Work with the store management to maximise sales and offer constructive ideas and recommendations for improvements
• Operate a till adhering to any Company guidelines regarding tills and cash handling

People

• Read and adhere to all Company procedures
• Treat all members of the team courteously and professionally
• Keep all staff areas clean, tidy and safe as instructed by the store management
• Help the store manager in the training of new members of the team, helping them to understand procedures and policies

Product

• Merchandise and display stock in accordance to any specific Company and management instructions
• Help to minimise stock loss through theft and damages by being vigilant to suspicious activity in store and handling stock in a responsible manner
• Give feedback to management on any customer requests made to you for products
• Keep all displays that you are responsible for, fully stocked, neat, tidy and clean
• Maintain a generally high level of merchandising throughout the store to create an attractive and pleasant shopping and working experience
• Assist with unloading of deliveries and storage of stock
• Assist with the maintenance of the stock room
• Assist with stocktakes, which may include working outside of the stores normal trading hours

General

• Undertake any reasonable requests from the store management or company in line with business demand