Sales Assistant - London

Golden Goose Group; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

Golden Goose is a journey of love and authenticity, offering unique fashion experiences in London. The Sales Assistant (Style Maker) will introduce clients to the Golden world, crafting personalized total looks and reflecting each client’s personality.

This role focuses on exceptional service and building enduring relationships with customers. Responsibilities include guiding the customer through product selections, upselling, maintaining store standards, and supporting omnichannel

Qualifications

• Fluent English; additional languages are a plus.
• 1–3 years of experience in luxury retail.
• Strong presentation and communication skills.
• Self-motivation with professional selling techniques.
• Good customers focus with strong presentation and interpersonal skills.

Responsibilities

• Help customers express their personality through dream looks and contribute to store success.
• Provide product insights, recommend items, and apply up-selling and cross-selling strategies.
• Build lasting relationships through omnichannel engagement and personalized offers.
• Maintain store presentation and ensure adherence to brand image and standards.
• Assist with store operations, including opening/closing, inventory, and GDPR/health & safety compliance.

Skills

Fluent English

Customer focus

Presentation skills

Interpersonal skills

Selling techniques

Team player

Luxury retail experience

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce

Minimum 1-3 years of relevant experience in luxury retail

Self-motivation with positive attitude and professional selling techniques

Good customers focus with strong presentation, interpersonal and communication skills

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)

Flexibility to adapt to the evolving needs of the business and our customers

Strong team player

Location: London

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.