Sales Assistant

Saint Germain Limited; Greater London; In loco; GBP 21.000 - 32.000; Tempo pieno

Descrizione del lavoro

Diptyque on New Bond Street seeks a Sales Assistant with a passion for fragrance and luxury retail. You will deliver exceptional service, drive sales, and build lasting relationships with customers while representing the brand's unique storytelling and values.

Availability includes Saturdays and some Sundays, with a professional, elegant appearance and strong communication skills. You will work closely with the Store Manager and team to achieve targets, participate in in-store events, and

Competenze

• Excellent communication and interpersonal skills.
• Brand/product knowledge and storytelling aligned with luxury values.
• Confident public speaker capable of addressing groups up to 45 minutes.
• Hospitality-minded, with a friendly, professional demeanor.
• Strong time-management and discussion-control abilities.

Mansioni

• Deliver agreed sales KPI targets for the store, focusing on sales, ATV, UPT, conversion and CRM.
• Develop understanding of daily/weekly KPIs and business objectives.
• Maintain relationships with customers and provide impeccable service at all times.
• Assist with events in-store and off-site as required by the business.
• Stay up-to-date with product knowledge, trends, promotions and launches; attend training sessions.
• Ensure back-of-house areas and the counter are well-maintained and presentable.

Conoscenze

Communication

Brand/product knowledge

Public speaking

Hospitality

Time management

Descrizione del lavoro

MAIN PURPOSE AND SCOPE OF THE JOB.

Responsible for maximising retail sales and building strong relationships with customers and team/ colleagues at Diptyque. As a key Brand Ambassador, ensure Diptyque’ s positioning as a true luxury brand.

Job Title: Sales Assistant
Reports To: Store Manager
Location: New Bond Street
Permanent Full Time Applicants Only

KEY QUALITIES

• Excellent communication and interpersonal skills.
• Deep knowledge of the brand, products, and storytelling and aligned with the brand values.
• Be a good speaker. Must feel confident to speak for 45 minutes and encourage and answer questions
• A sense of hospitality: Smiling and generous with others, engaging and professional.
• Time management skills, able to guide discussion without rushing.

DUTIES AND KEY RESPONSIBILITIES

• To deliver agreed sales KPI’s for the store - these KPI’s will focus on sales, ATV, UPT, conversion and CRM.
• Develop an understanding of the KPI and Business objectives of the business on a daily and weekly basis
• Understand the KPI reporting required for the host store and the company as required
• Assist with boutique reporting when needed.
• Ensure that every customer is approached and assisted to achieve sales targets.
• Maintain and develop strong relations with customers and deliver impeccable service at all times.
• Work with the team for events both in-store and off site as the business requires
• Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business.
• Attend key training sessions held by the company
• Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor
• Ensure that the counter is clean, neat and tidy at all times
• Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping
• Ensure that sales/ customer contacts/ requirements are recorded and monitored.
• Assist Counter Manager in duties and additional tasks as and when required.
• Follow all host store cash handling guidelines at all times.
• Ensure that at all times company dress code and grooming guidelines are adhered to.
• Maintain a good relationship with all colleagues at Diptyque.
• Abide at all times by Company and Host Store rules and policy.

The successful candidate will:

• A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
• Sales focused with a proven sales record.
• Strong people and performance/ management skills.
• Expertly honed customer service skills and enjoy interacting confidently with the general public.
• Must be self-motivated, focused and be able to use own initiative.
• Communication both verbal and written to a high degree is also a must.
• Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in.
• Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.
• Be assertive, dynamic and always have a can do and positive attitude.

This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.

Diptyque is committed to diversity in all its forms and considers each application carefully. At Diptyque, we unleash your imagination and creativity and support your personal and professional development within a committed and talented team united in a shared adventure.