Sales Assistant (Customer Advisor)

Outdoor and Cycle Concepts Ltd; Plymouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic and growing outdoor retail company as a Sales Assistant - Customer Advisor! This role offers the flexibility of a zero-hour contract, perfect for students or anyone needing adaptable work hours. You'll engage with customers, ensuring an outstanding shopping experience while promoting sustainability. With a supportive team and opportunities for training, you'll develop your skills in a vibrant environment. Enjoy perks like a competitive hourly wage, bonus potential, generous discounts, and a comprehensive benefits package. If you're passionate about the outdoors and customer service, this is the perfect opportunity for you!

Benefits

40-60% discount on products

Up to 33 days holiday

Company pension scheme

Access to Perkbox for savings

Qualifications

• Passionate about providing excellent customer service.
• Strong organizational skills with the ability to multi-task.

Responsibilities

• Creating a premium and inclusive shopping experience for customers.
• Participating in training to develop product knowledge and skills.

Skills

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

Job description

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK's largest outdoor retailers as a Sales Assistant - Customer Advisor.

Please note this role is a zero hour contract working a variety of shifts.

We recognize the significance of maintaining a healthy work-life balance. That's why our zero-hour contracts are designed to accommodate your diverse commitments, catering to students, parents, or anyone seeking additional flexibility.

As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!

How will you make an impact?

As a member of our retail team, you'll be working alongside like-minded people and our ever-growing customer base. Day-to-day you can expect to be:

• Creating a premium and inclusive shopping experience by connecting with our customers to understand their specific needs and wants
• Modelling the company values, taking pride in your store, and working collectively to create an outstanding customer experience
• Participating in training opportunities presented by our in-house development team and external brands to develop and maintain your product knowledge as well as building on your existing skills
• Maintaining an excellent shopping and working environment by adhering to shop and stockroom standards
• Identifying opportunities for add-on sales

You'll fit right in if...

• You're passionate about providing excellent customer service
• You have great communication skills
• You've got strong organisational skills with the ability to multi-task
• You're willing to learn about all things outdoors

What's in it for you?

Colleagues make a company, so we believe in offering a total reward package that's more than just base salary. As part of the O&CC team you'll receive:

• Base salary of GBP11.68 per hour (GBP9.47 per hour for under 21's)
• Bonus of up to GBP750 per annum (in proportion with hours worked)
• 40-60% discount across our range of products
• Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday
• Company pension scheme
• Access to Perkbox, allowing you to save money all year round. Whether it's supermarket savings or days out, the daily coffee or a summer holiday - there's something to suit everyone's lifestyle.

Although our zero-hour contracts provide flexibility to work varying hours each week, our rotas are published 4 weeks in advance and we ask that you confirm your availability in line with this. There is no commitment to work every week, but you will need to work regularly to remain an active colleague and be offered work.

Applications from all genders and backgrounds encouraged

O&CC aims to be an inclusive employer, where difference is celebrated, respected, and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.