Sales Assistant - Barista

Funky Pigeon; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company seeks a Sales Assistant for a fixed term Barista position in Norwich. You'll deliver exceptional customer service, manage stock replenishment, and maintain store standards, all while contributing to a supportive team environment. Employee perks include discounts and a pension scheme.

Benefits

Paid annual leave

Employee discounts

Pension scheme

Employee Assistance Programme

Qualifications

• Passion for providing an exceptional customer experience.
• Confidence in team communication.
• Motivation to achieve results and standards.

Responsibilities

• Deliver exceptional customer service to all customers.
• Carry out stock replenishment and maintain store tidiness.
• Support team members and uphold high display standards.

Skills

Customer Service

Teamwork

Communication

Adaptability

Job description

Fixed Term Barista Position - 10 hour contract, Tuesday & Thursday opens (6am starts). Fixed term contract terminates 6th September 2025, however there is possibility of extension/making the contract permanent. Flexibility to cover sickness/holiday desired.

As a Sales Assistant, you’ll provide exceptional customer service and work independently or as part of a team to deliver our store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

What being a Sales Assistant is all about:

• Delivering exceptional customer service to all our customers.
• Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
• Meeting high standards of display and visual merchandising to help customers find what they're looking for easily.
• Being part of a team and supporting colleagues.

What our Stores would love to see:

• A passion for providing customers with an exceptional experience in store.
• Confidence in communicating within the team.
• Motivation to achieve excellent results and standards.
• Adaptability to meet company requirements and goals.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy. Along with your salary, pension scheme, paid annual leave, and employee discounts, we offer a range of deals from retail partners that help you save money and create memories — whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Our Employee Assistance Programme provides support and guidance for your wellbeing, whether physical, mental, or financial.

About us:

WHSmith has a remarkable heritage and is growing, especially in airports, hospitals, rail stations, and motorway services. Our goal is simple: to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, providing an excellent customer experience with the latest tech. We have established partnerships with M&S and Costa Coffee to broaden our offerings across the UK. As we move forward, our aim is to make every one of life’s journeys better!

WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves with us.

We strive to be outward-facing and customer-focused:

an organization that keeps its promises. Living our four key values is essential:

Customer Focus

We keep the customer at the heart of all we do.

Value Our People

Our people are respected and valued in an honest, open environment.

Drive for Results

We push ourselves to achieve ambitious and competitive results — delivered with pace.

Accountability

We take personal responsibility and deliver on our commitments.