Restaurant Manager

JR United Kingdom; Norwich; On-site; GBP 50,000 - 80,000; Full time

Job summary

JR United Kingdom seeks an exceptional VIP/VVIP Restaurant Manager to elevate the guest experience at their prestigious dining venue in Mayfair. This role involves leading a dedicated team, ensuring high standards of service excellence, and catering to an elite clientele while upholding luxury hospitality standards.

Benefits

Prestigious working environment

Opportunities for professional growth

Competitive salary and performance-based incentives

Staff meals and uniform

Qualifications

• Minimum 5 years’ experience in senior management in luxury dining.
• Proven experience managing VIP/VVIP clientele.
• Fluent in English; additional languages are advantageous.

Responsibilities

• Lead the front-of-house team to deliver flawless service.
• Ensure compliance with Michelin and Forbes standards.
• Oversee daily operations and performance management.

Skills

Leadership

Communication

Emotional Intelligence

Attention to Detail

Discretion

Job description

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Located in the heart of Mayfair, our venue is a world-class dining destination catering to an elite clientele, including high-net-worth individuals, celebrities, and international dignitaries. We are committed to delivering an extraordinary culinary and service experience that reflects the highest standards of luxury and discretion.

Role Overview:

We are seeking an exceptional VIP/VVIP Restaurant Manager to lead our front-of-house operations with precision, elegance, and vision. The successful candidate will be responsible for delivering a guest experience that aligns with the exacting standards of Michelin Guide and Forbes Travel Guide, ensuring every detail reflects excellence, sophistication, and exclusivity.

Key Responsibilities:

• Lead and inspire the front-of-house team to deliver flawless, intuitive service tailored to VIP and VVIP guests.
• Champion a service culture that reflects Michelin and Forbes Five-Star standards, ensuring consistency, elegance, and discretion.
• Collaborate with the Executive Chef and senior leadership to curate bespoke dining experiences and exclusive events.
• Build and maintain strong relationships with high-profile guests, ensuring their preferences are anticipated and exceeded.
• Oversee daily operations, staffing, training, and performance management with a focus on excellence and continuous improvement.
• Ensure full compliance with health, safety, and licensing regulations.
• Drive innovation and refinement in service delivery, ambiance, and guest engagement.
• Minimum 5 years’ experience in a senior management role within Mayfair or London’s most prestigious dining establishments.
• Proven experience managing VIP/VVIP clientele with discretion and professionalism.
• Deep understanding of luxury hospitality standards, including Michelin and Forbes criteria.
• Strong leadership, communication, and interpersonal skills.
• Impeccable grooming, presentation, and emotional intelligence.
• Ability to remain composed and solution-focused under pressure.
• Fluent in English; additional languages are advantageous.
• Experience in Michelin-starred or Forbes-rated venues.
• Familiarity with private members’ clubs or ultra-luxury hospitality environments.
• Knowledge of international etiquette and cultural nuances.

What We Offer:

• A prestigious working environment in one of London’s most exclusive districts.
• Opportunities for professional growth and development within a luxury hospitality group.
• Competitive salary and performance-based incentives.
• Staff meals, uniform, and wellness benefits.