Sales Assistant/ Barista

Ladurée UK; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a prestigious luxury brand as a Sales Assistant/Barista, where you will play a vital role in delivering exceptional customer service. This position offers a dynamic and collaborative environment, perfect for those who thrive in fast-paced settings. You will be responsible for creating a welcoming atmosphere, assisting customers with their selections, and maintaining the boutique's aesthetic appeal. If you are passionate about gourmet food and luxury retail, this role provides a fantastic opportunity for professional growth and exposure to a high-end market.

Benefits

Competitive hourly wage

Employee discounts on products

Opportunities for professional growth

Monthly Travel Allowance

Qualifications

• Experience in luxury or high-end food or hospitality brands preferred.
• Strong interpersonal and communication skills required.

Responsibilities

• Greet customers warmly and assist with product selections.
• Engage in upselling and maintain store presentation.

Skills

Customer Service Excellence

Sales and Upselling

Product Knowledge

Team Collaboration

Attention to Detail

Education

Previous retail or customer service experience

Tools

Point of Sale (POS) systems

Job description

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Retail Assistant/ Barista Job Description

Job Title: Retail Assistant

Location: Ladurée,

Job Type: Full-Time (8H shift flex: XXhr to XX hr)

Position Summary

We are looking for a reliable and dedicated Retail Assistant who have a passion to join our team at Ladurée, where you will play a key role in delivering an exceptional customer experience. You should be motivated by teamwork and willing to help others. With no day being the same, you must be adaptable and positive to deliver our products whilst maintaining high standards.

As an ambassador of our iconic brand, you will contribute to creating a high end and welcoming environment for every guest. The ideal candidate will possess strong common sense, a hardworking attitude, and a willingness to go the extra mile to ensure smooth and efficient operations, especially during the trading peak period.

Key Responsibilities

Customer Service Excellence

• Greet customers warmly, creating a welcoming and high-end shopping experience.
• Assist customers in selecting Ladurée products, such as macarons, pastries, and gifts, while providing knowledgeable recommendations based on customer preferences.
• Uphold Ladurées exceptional service standards by ensuring each customer interaction is personal, courteous, and attentive.
• Handle customer inquiries and provide detailed information about product origins, flavours, ingredients, and Ladurées unique offerings.
  
  

Sales and Upselling

• Actively engage in upselling and cross-selling Ladurée products, such as promoting seasonal or limited-edition items.
• Achieve individual and team sales targets by fostering repeat business and building customer loyalty.
• Accurately process customer transactions, handle cash and card payments, and manage receipts and customer orders efficiently.
  
  

Store Presentation and Stock Management

• Maintain the boutiques aesthetic appeal by arranging and restocking displays, ensuring they are visually appealing and align with Ladurées brand standards.
• Monitor inventory levels, restocking as necessary, and inform management of any shortages to prevent disruption to customer experience.
• Assist with daily stock counts, inventory control, and managing stock rotation to ensure product freshness and quality.
  
  

Product Knowledge and Brand Representation

• Develop and maintain a deep understanding of Ladurée products, history, and values to effectively communicate them to customers.
• Represent Ladurées brand ethos through a polished appearance, language, and behaviour that aligns with the brand's luxury positioning.
  
  

Operational Support

• Support store operations by participating in opening and closing routines, cleaning, and other duties that ensure a smooth store environment.
• Adhere to health and safety, hygiene, and cleanliness standards, particularly in handling food products.
• Manage packaging for customer orders with precision and care, ensuring it meets Ladurées quality standards.
  
  

Team Collaboration

• Work collaboratively with team members, supporting each other in creating a memorable shopping experience.
• Attend regular team meetings and training sessions to stay updated on new products, promotions, and company policies.
  
  

Qualifications

• Previous retail or customer service experience, ideally within a luxury or high-end food or hospitality brand.
• Exceptional interpersonal and communication skills, with a friendly and approachable demeanour.
• Strong attention to detail, particularly in following brand standards and visual merchandising guidelines.
• Ability to work in a fast-paced environment, handling multiple customers and transactions with efficiency.
• Flexibility to work various shifts, including weekends, holidays, and peak seasons.
  
  

Preferred Skills

• Passion for gourmet food, pastries, and the Ladurée brand.
• Experience in using Point of Sale (POS) systems.
  
  

Benefits

• Competitive hourly wage
• Employee discounts on Ladurée products.
• Opportunities for professional growth within the brand and exposure to a prestigious luxury environment.
• Monthly Travel Allowance

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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