Sales Assistant

Lush Ltd.; Tees Valley; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Bonuses

Training and development

Job summary

Lush Ltd. is hiring a Sales Assistant for our Tees Valley store to welcome customers and deliver a fun, engaging shopping experience. You will use product knowledge to provide personalised recommendations, demonstrate products, and hand out samples.

You'll work closely with the team to drive sales, participate in in-store events, manage stock, and maintain an inviting shop floor. A Living Wage hourly rate and potential bonuses are offered, with training to grow skills and customer service

Qualifications

• Proven experience delivering friendly customer service.
• Ability to work well with a team and support team goals.
• Strong communication and interpersonal skills for in-store interactions.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs and offer personalised recommendations.
• Deliver product demonstrations and tailor samples to customers.
• Assist in hosting in-store events to enhance the shopper experience.
• Maintain a clean, visually appealing shop floor and restock shelves as needed.
• Promote products creatively to support sales targets and team goals.
• Collaborate with the team to ensure accurate stock levels and budget control.

Skills

Customer service

Teamwork

Communication

Job description

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer one-to-one product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills, Knowledge and Expertise Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction. Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience. Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Print You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.