Sales Assistant

Lush Ltd.; Cheltenham; On-site; GBP 1,515,000 - 1,791,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Here at LUSH Cheltenham, we welcome customers and provide a fun, engaging shopping experience. You will use product knowledge to tailor recommendations, demonstrate products, and hand out samples while supporting in-store events and a vibrant team environment.

You'll keep the shop looking pristine, help drive sales, and adapt displays to seasonal trends. With flexible shifts and a competitive hourly rate based on the Living Wage, bonuses are available as part of the compensation package, and

Qualifications

• Deliver exceptional customer service by understanding needs and offering tailored recommendations.
• Create a welcoming environment and support teammates to meet store targets.
• Communicate effectively to ensure smooth store operations and customer satisfaction.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service using in-depth product knowledge and tailored samples.
• Assist in hosting in-store events, creating memorable experiences for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support sales targets by promoting products creatively and working as part of a team.
• Manage stock levels to ensure shelves are well-stocked and ready for customers.
• Control store costs, such as product waste, to help meet the budget.
• Participate in ongoing training to enhance product knowledge and service skills.
• Collaborate with the team to foster an inclusive working environment.

Skills

Customer Experience

Teamwork

Communication

Job description

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.,

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction. Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience. Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Here at LUSH Cheltenham we are known for being a welcoming environment within the community, with a strong, established team and a diverse and dedicated customer base. We pride ourselves on delivering outstanding customer service and a memorable shopping experience. As well as customer experience, we are a profit driven store; last December, we ranked 8th for our retail margin out of 106 stores, and have earned nearly £1 million in turnover as a store. Diversity matters We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.