Sales Assistant

Lush Ltd.; Basingstoke; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Bonus opportunities

Flexible shifts

Training and development

Job summary

Lush Ltd. in Basingstoke is seeking a Sales Assistant to greet customers, share product knowledge, and provide personalised recommendations. You will support stock management, demonstrate products, and help run in-store events to create an engaging shopping experience for guests.

You'll work closely with the team to exceed sales targets, maintain a visually appealing shop, and ensure a friendly, inclusive environment. Flexible shifts and opportunities for bonuses are available.

Qualifications

• Experience in customer-facing roles, preferably retail
• Strong communication and interpersonal skills
• Able to manage stock and assist in events

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand needs and offer personalised recommendations.
• Demonstrate products and hand out samples.
• Assist in hosting in-store events and workshops.
• Maintain a clean, attractive shop floor and manage stock levels.
• Promote products to help meet sales targets as part of the team.
• Contribute to controlling store costs and reducing waste.
• Participate in ongoing training to improve product knowledge and service.
• Collaborate to foster an inclusive working environment.

Skills

Customer service

Teamwork

Communication

Job description

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.,

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalised recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store events, workshops and parties to leave lasting impressions on customers.

Skills, Knowledge and Expertise

Customer Experience

Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork

Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication

Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.