Sales Assistant

Lush Ltd.; Brierley Hill; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Living Wage

Bonus opportunities

Training and development

Job summary

Lush Ltd. in the United Kingdom is hiring a Sales Assistant to greet customers, share product knowledge, and deliver personalised recommendations.

You will demonstrate products, hand out samples, support in-store events, and help maintain an inviting, well-stocked shop floor while working as part of a friendly team.

The role offers flexible shifts, training and development, with potential bonuses, and compensation aligned to the Living Wage, providing clear growth opportunities.

Qualifications

• Experience delivering high-quality customer service in retail.
• Ability to perform product demonstrations and tailor recommendations.
• Strong teamwork and effective communication with colleagues.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand needs and offer demonstrations.
• Provide samples and drive sales through personalised recommendations.
• Assist in hosting in-store events and maintain an appealing shop floor.
• Manage stock levels and keep displays seasonal and tidy.
• Contribute to meeting sales targets as part of the team.
• Monitor costs and reduce waste to support the budget.
• Participate in training to grow product knowledge and service skills.
• Foster an inclusive, respectful working environment.
• Support external events to engage customers.

Skills

Customer service

Product demonstrations

Stock management

Teamwork

Communication

Job description

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.,

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork

Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication

Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.