Sales Assistant

HSL Chairs; Romford; On-site; GBP 13,000 - 16,000; Part time

Job summary

HSL Chairs is seeking a Sales Assistant for its Romford showroom. This role focuses on providing excellent customer service, facilitating chair fittings, and ensuring a welcoming environment. Ideal candidates will have retail experience and a friendly attitude, while benefiting from a supportive workplace that values training and development.

Benefits

Health cash plan through Westfield Health

Colleague discount on furniture

Contributory pension

30 days’ holiday (pro rata)

Discretionary bonus

Surprise events like Fish & Chip Thursday

Free onsite parking

Qualifications

• Experience within retail sales is essential.
• Customer facing experience and ability to assist customers in completing a sales order.

Responsibilities

• Deliver exceptional customer service and maintain showroom standards.
• Assist customers with chair fitting service and processing orders.
• Maintain a friendly and welcoming space for customers.

Skills

Customer service

Retail sales experience

Friendly attitude

Attention to detail

Job description

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We are looking for a Sales Assistant for our Romford showroom. Can you deliver an exceptional level of personalised service to introduce feel good furniture to our customers and in turn improve their wellbeing? Then a fantastic opportunity awaits.

Location HSL 270 Hornchurch Road, Roneo Corner, Hornchurch, Romford RM11 1PZ
Salary £13,380.90
Hours 21 hours per week
Permanent position

• Health cash plan offered through Westfield Health giving cashback on optical, dental, physiotherapy and much more
• Westfield rewards – spend and collect points or discounted shopping vouchers (e.g. 7% off at M&S), discounted gym membership etc.
• Colleague discount (50% on HSL furniture for personal use & 20% for family and friends)
• Contributory pension
• Death-in-service cover (qualifying period applies)
• 30 days’ holiday (pro rata) including public holidays – increasing to 33 for long-standing service
• Discretionary bonus (usually paid annually & qualifying period applies)
• Surprise and delight events (e.g. Fish & Chip Thursday, ice-cream treats, afternoon tea, Easter eggs, Christmas lunch, Christmas meal)
• Free onsite parking (at most locations)

A day in the life of a Sales Assistant

• Offering a fantastic service from the start- Opening doors for customers and taking umbrellas to the car if it’s raining, making refreshments.
• Sharing knowledge about the wellbeing benefits of feel good furniture.
• Taking customers through our exclusive chair fitting service, enabling them to find the right furniture for them.
• Having an eye for detail to assist the customer with creating their dream furniture, from fabrics, leathers and styling options which will make their furniture not only feel good but look great too.
• Helping to keep your showroom, products looking their best by ensuring that they are clean, fresh and welcoming.
• Ensuring that customers are happy by creating a welcoming and friendly space.
• Processing customer orders accurately to ensure that their feel good furniture is crafted to their specification and arrives exactly as they imagined.
• Ensuring that you are smart in appearance, keeping your uniform clean and well presented.
• Our stores are open every day, so it is important to have flexibility to work during the weekends, as well as weekdays.
• With the role being customer facing a DBS check will apply.

Do you have

• Experience within retail sales
• Customer service or customer facing experience
• A friendly, welcoming and caring attitude
• Experience in assisting customers to complete a sales order

Are you

• Open to change and feedback
• Forward thinking
• Professional
• Team player

Our colleagues can all expect
Training and development which includes the HSL Academy - our wide-ranging training programme delivered in Batley in Comfort House, in our factory and in our distribution centre. It also includes detailed training by our independent Occupational Therapist, Julie Jennings.

At HSL, we do things differently.
We believe that furniture should make you feel good. That’s why our award-winning range of feel good furniture is specifically designed around the body and comes in different sizes to fit each unique individual. We use our exclusive chair fitting service to help us personalise and enhance the comfort of our customers, handcrafting furniture that ultimately improves their overall wellbeing.

We are proud to have a personalised approach to style. We offer a wide range of beautiful collections to suit all tastes, with a wealth of luxurious fabrics and sumptuous leathers to choose from.

Our commitment to providing a world class leading customer experience sits at the heart of everything we do. It is no coincidence that we have been ranked as 4.9 out of 5 on Trustpilot by our very own customers.

We are thrilled that HSL has been named as one of the UK’s Top 25 Retail Companies for the second year running with Best Companies.

Our West Yorkshire factory is also featured on Inside the Factory on BBC 2.

We want all HSL colleagues to feel part of a special community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.