Assistant Manager

FRED PERRY; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Fred Perry in London is seeking an Assistant Manager to support the Store Manager, lead a passionate team, drive sales and operational excellence, and act as a visible ambassador for the label in store and in the local community.

The role requires proven retail supervisory experience, strong communication, and a proactive approach to customer service, with flexibility to work retail hours.

Join a global fashion brand committed to style and customer focus in a fast-paced environment.

Qualifications

• Proven retail supervisor or assistant management experience, ideally within fashion.
• Excellent communication and interpersonal skills.
• Strong commercial awareness and numeracy.
• Organised, decisive and able to prioritise tasks.
• Confident in using EPOS systems and basic reporting tools.
• Willingness to work retail hours including weekends and bank holidays.

Responsibilities

• Support the Store Manager in achieving sales targets, margin and KPI objectives.
• Deliver exceptional customer service by coaching the team to create personalised experiences.
• Supervise daily store operations including opening/closing, cash handling, stock management, and merchandising.
• Drive team performance through feedback, training, and rota planning.
• Maintain health, safety and security procedures and loss prevention.
• Analyse sales data and feedback to identify opportunities and communicate insights.
• Lead by example in product knowledge and brand values.
• Manage customer queries and complaints professionally.

Skills

Retail leadership

Team motivation

Customer service excellence

Sales target focus

Communication skills

EPOS proficiency

Flexibility with hours

Tools

EPOS systems

Job description

About Us

Triple Wimbledon champion Fred Perry founded the brand in 1952. Today, we are a global community of over 370 colleagues inspired by the Laurel Wreath and its legacy of style and innovation. We collaborate across disciplines to develop and support world class products and retail experiences, and we value creativity, integrity and customer focus.

The Assistant Manager role is a senior retail position that supports the Store Manager in delivering outstanding commercial and customer outcomes. You will help lead a passionate team, drive sales and operational excellence, and act as a visible ambassador for the Fred Perry brand in store and in the local community.

Key Responsibilities

• Support the Store Manager in achieving sales targets, margin and KPI objectives through active leadership on the shop floor.
• Deliver exceptional customer service by coaching the team to create personalised, memorable shopping experiences and build long term customer loyalty.
• Supervise daily store operations including opening and closing procedures, cash handling, stock management and visual merchandising standards.
• Drive team performance by providing regular feedback, training and development; assist with rotas and ensure adequate cover for peak trading periods.
• Maintain health, safety and security procedures, supporting loss prevention initiatives and ensuring compliance with company policies.
• Analyse sales data and customer feedback to identify opportunities for improvement and communicate insights to store management and head office teams.
• Lead by example in product knowledge, visual standards and Fred Perry brand values to inspire the team and represent the brand positively in the community.
• Manage customer queries and complaints professionally, using the returns and refund policy to strengthen relationships and protect the brand reputation.

Essential Skills and Experience

• Proven retail supervisor or assistant management experience, ideally within fashion
• Excellent communication and interpersonal skills with the ability to motivate and develop a diverse team
• Strong commercial awareness and numeracy, with experience of working to sales targets and KPIs.
• Organised, decisive and able to prioritise tasks in a fast paced retail setting
• Confident in using EPOS systems and basic reporting tools; competent with Microsoft Office or similar
• Positive, enthusiastic approach to the Fred Perry brand and its community, and willingness to learn and adapt.
• Flexibility to work retail hours including weekends and bank holidays as required.

Commitment to Diversity and Equal Opportunity

We welcome applications from people of all backgrounds and are committed to creating an inclusive and respectful workplace. All CVs submitted will have personal information anonymised to ensure unbiased consideration.

If you share our passion for retail leadership and customer service, and want to grow within a supportive and ambitious team, we would love to hear from you.