Sales Assistant

Card Factory; Hartlepool; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join Card Factory as a Sales Assistant and be part of a passionate team celebrating customers' life moments. In this fast-paced role, you will provide exceptional customer service, manage busy tills, and assist with stock management. We value personality and a passion for customer service above all else, offering flexible arrangements and a supportive work environment.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentives

Opportunities for Retail Apprenticeships

Access to learning and development content

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Enjoys being busy and embraces change.
• Passion for customer service is essential.

Responsibilities

• Provide excellent customer service at all times.
• Process sales politely and efficiently.
• Assist with stock takes and deliveries.

Skills

Customer-focused

Multitasking

Personality

Job description

Role Responsibilities

We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our successful Card Factory family to help fulfill this.

The pace is fast, our standards are high, and we’re proud of it. It can get busy in our stores, so you need to manage lots of customers, busy tills, and multiple tasks. But don’t worry, you’ll have fun and understand why you need to be a little bit mad to work here!

• Provide excellent customer service at all times to help customers celebrate their life’s moments
• Process all sales politely, efficiently, and accurately, upselling on till products
• Price and merchandise stock and products correctly
• Assist with unloading and unpacking deliveries
• Help with stock takes, which may include working outside normal store hours

Retail experience is not necessary; we value personality and a passion for customer service above all else!

We support work/life balance, so let us know your availability in the application form.

The Ideal Candidate

Are we right for you?

We are Grafters at Card Factory—working hard to meet our loyal customers’ needs. We understand work-life balance and offer flexible arrangements in certain areas.

Are you right for us?

The role requires someone who enjoys being busy, can multitask, and embraces change. Most importantly, be customer-focused and bring your best to the team!

Package & About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy to become a true omni-channel retailer, investing in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits to support your well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (Education Tools, Salary Advance)
• Seasonal incentives
• Opportunities for Retail Apprenticeships
• Access to learning and development content
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role matches your career aspirations, click apply now. We may close the vacancy early once enough applications are received, so apply soon!