Sales Assistant

The Theo Paphitis Retail Group; Greater London; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company bonus

Pension with enhancement

Referral scheme

Holiday & wellbeing day

Training & progression

Brand discounts

Cycle to work

Mental health support

Social events

Descripción de la vacante

Ryman is hiring a Sales Assistant to be the friendly face in store, helping customers find exactly what they need and delivering a brilliant shopping experience every time.

You’ll support the Store Management Team to drive sales, provide excellent service, and keep the store looking its best. The role involves upselling, handling queries and complaints, and maintaining stock and merchandising standards.

Formación

• Experience delivering excellent customer service and helping customers find products.
• Ability to meet sales targets and KPIs.
• Comfort with handling till operations and returns.
• Willingness to learn and build product knowledge.

Responsabilidades

• Be an ambassador for Ryman and Theo Paphitis Retail Group.
• Deliver consistently excellent customer service and go the extra mile.
• Handle customer queries, complaints and returns tactfully.
• Work towards and exceed sales targets and KPIs.
• Understand customer needs and recommend products and promotions.
• Operate till and follow care and loss prevention procedures.
• Keep stock replenished and maintain stock systems.
• Maintain high standards of visual merchandising and housekeeping.
• Develop product knowledge and skills over time.
• Follow Health & Safety policies and procedures.

Conocimientos

Customer service

Sales

Upselling

Till handling

Stock replenishment

Merchandising

Health & Safety

Descripción del empleo

As a Sales Assistant at Ryman, you’ll be at the heart of the store, helping customers find exactly what they need while creating a brilliant shopping experience every time.

You’ll be a friendly and knowledgeable face of Ryman, supporting the Store Management Team to drive sales, deliver great service and keep the store looking its best. From helping customers choose the right products to spotting opportunities to upsell, you’ll play an important role in making every visit a positive one.

What you’ll be doing

• Be a proud ambassador for Ryman and the wider Theo Paphitis Retail Group, building your knowledge and sharing it with customers.
• Deliver consistently excellent customer service and go the extra mile to exceed expectations.
• Confidently handle customer queries, complaints and returns, turning challenges into positive experiences.
• Work towards and exceed sales targets, KPIs and objectives.
• Get to know our customers, understand what they need and recommend the right products, promotions and additional items.
• Operate the till efficiently while following customer care and loss prevention procedures.
• Keep stock replenished and help maintain accurate stock systems.
• Help create an inviting store by maintaining high standards of visual merchandising and housekeeping.
• Build your product knowledge and keep developing your skills.
• Follow all relevant Health & Safety policies and procedures.

What you’ll bring

• A genuine passion for Ryman and the wider Theo Paphitis Retail Group.
• A customer-first attitude and a passion for exceeding expectations.
• Energy, enthusiasm and a drive to achieve results.
• The confidence to spot and maximise sales opportunities.
• Strong communication and teamwork skills.
• A self-motivated approach, with the ability to work independently when needed.
• A willingness to learn, develop and build your product knowledge.
• Flexibility around working hours and location.
• Most importantly, a positive attitude and a desire to make a difference to every customer who walks through our doors.

What’s in it for you?

• Competitive salary with the opportunity to earn company bonus, company pension (with enhancement options), and a referral scheme.
• Generous holiday allowance plus an extra wellbeing day to recharge.
• Tailored training, structured career progression, and funded apprenticeship programmes.
• Exclusive discounts across all group brands (Ryman, Robert Dyas, Boux Avenue), Cycle2Work scheme, and access to mental health first aiders and wellness support.
• A collaborative team with recognition awards and regular social events.

About Ryman

With over 130 years of heritage, Ryman is the UK’s go-to destination for stationery, office supplies, and tech. Operating over 200 stores alongside a thriving digital presence, we are proud to be part of the Theo Paphitis Retail Group (including Robert Dyas, Boux Avenue, and London Graphic Centre).

We are a resilient, innovative, and customer-first business. We believe in equipping our people with the tools they need to grow, thrive, and succeed.

Ryman is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment where everyone can be themselves at work.