Sales Assistant

Theo Paphitis Retail Group; Crewe; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Company bonus

Pension scheme

Holiday allowance

Training & progression

Staff discounts

Cycle to work

Wellbeing support

Team socials

Job summary

Ryman is looking for a friendly Sales Assistant to be the welcoming face in store, helping customers find what they need and delivering a brilliant shopping experience. You’ll support the Store Management Team to drive sales, provide outstanding service, and keep the store looking its best.

You’ll build product knowledge, handle till transactions, and contribute to visual merchandising, stock control and health and safety policies while working flexibly across hours and location.

Qualifications

• The role requires a customer-first attitude and enthusiasm for helping shoppers.
• Strong communication and teamwork skills to support store goals.
• Ability to handle queries, complaints and returns with a positive approach.
• Flexibility around working hours and location, including weekend shifts.
• Ability to work independently and as part of a team, with initiative.

Responsibilities

• Assist customers in finding products and upsell when appropriate.
• Deliver excellent service and strive to exceed expectations.
• Handle customer queries, complaints and returns professionally.
• Work toward and achieve sales targets and KPIs.
• Maintain stock levels and keep the store tidy and inviting.
• Operate the till efficiently and follow procedures.

Skills

Customer service

Sales awareness

Communication

Teamwork

Flexibility

Self-motivated

Product knowledge

Attitude/positivity

Tools

POS / till

Job description

As a Sales Assistant at Ryman, you’ll be at the heart of the store, helping customers find exactly what they need while creating a brilliant shopping experience every time.

You’ll be a friendly and knowledgeable face of Ryman, supporting the Store Management Team to drive sales, deliver great service and keep the store looking its best. From helping customers choose the right products to spotting opportunities to upsell, you’ll play an important role in making every visit a positive one.

What you’ll be doing

• Be a proud ambassador for Ryman and the wider Theo Paphitis Retail Group, building your knowledge and sharing it with customers.
• Deliver consistently excellent customer service and go the extra mile to exceed expectations.
• Confidently handle customer queries, complaints and returns, turning challenges into positive experiences.
• Work towards and exceed sales targets, KPIs and objectives.
• Get to know our customers, understand what they need and recommend the right products, promotions and additional items.
• Operate the till efficiently while following customer care and loss prevention procedures.
• Keep stock replenished and help maintain accurate stock systems.
• Help create an inviting store by maintaining high standards of visual merchandising and housekeeping.
• Build your product knowledge and keep developing your skills.
• Follow all relevant Health & Safety policies and procedures.

What you’ll bring

• A genuine passion for Ryman and the wider Theo Paphitis Retail Group.
• A customer-first attitude and a passion for exceeding expectations.
• Energy, enthusiasm and a drive to achieve results.
• The confidence to spot and maximise sales opportunities.
• Strong communication and teamwork skills.
• A self-motivated approach, with the ability to work independently when needed.
• A willingness to learn, develop and build your product knowledge.
• Flexibility around working hours and location.
• Most importantly, a positive attitude and a desire to make a difference to every customer who walks through our doors.

What’s in it for you?

• Competitive salary with the opportunity to earn company bonus, company pension (with enhancement options), and a referral scheme.
• Generous holiday allowance plus an extra wellbeing day to recharge.
• Tailored training, structured career progression, and funded apprenticeship programmes.
• Exclusive discounts across all group brands (Ryman, Robert Dyas, Boux Avenue), Cycle2Work scheme, and access to mental health first aiders and wellness support.
• A collaborative team with recognition awards and regular social events.

About Ryman

With over 130 years of heritage, Ryman is the UK’s go-to destination for stationery, office supplies, and tech. Operating over 200 stores alongside a thriving digital presence, we are proud to be part of the Theo Paphitis Retail Group (including Robert Dyas, Boux Avenue, and London Graphic Centre).

We are a resilient, innovative, and customer‑first business. We believe in equipping our people with the tools they need to grow, thrive, and succeed.

Ryman is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment where everyone can be themselves at work.