Sales assistant

Londonbikestudio; Greater London; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

Staff discounts on bikes, parts, and accessories

Opportunities to contribute to events and community projects

Job summary

London Bike Studio is seeking a Sales Assistant to provide exceptional customer service and retail sales support in Stoke Newington, London. The ideal candidate will enjoy working with people, have a passion for cycling, and keep the retail environment organized.

Responsibilities include welcoming customers, processing transactions, and maintaining stock displays. Join a friendly team in a growing cycling community hub offering staff discounts and opportunities for community involvement.

Qualifications

• Experience in retail or customer service, preferably in the bike industry.
• Interest in cycling.
• Friendly and confident when engaging with customers.

Responsibilities

• Welcome customers and provide expert advice on bikes and accessories.
• Process transactions and maintain a clean, organized retail space.
• Restock products and assist with stock deliveries.

Skills

Customer service

Sales closing

Bicycle knowledge

Organization

Job description

Join as a London Bike Studio Member Today—Enjoy 10% Off Classes & Parts Plus Exclusive Member-Only Offers!

Location: Stoke Newington, London
Company: London Bike Studio
Reports to: Retail Manager
Position: Full-time £28,000

About London Bike Studio

London Bike Studio is an independent bike shop and workshop in Stoke Newington, North London. What started as a small garage workshop has grown into a busy cycling hub serving commuters, everyday riders, and enthusiasts. We have an excellent reputation for outstanding customer service, a great workshop, and the best dog in town.

We’re looking for a Sales Assistant to join the team and help create a welcoming, organised and professional experience for everyone who walks into the shop.

This is a front-of-house role, focused on customer service, retail sales and supporting the day-to-day running of the shop floor. You’ll work closely with the Retail Manager and workshop team to make sure customers receive great service from the moment they arrive.

The role is ideal for someone who enjoys working with people, can close sales, has an interest in bikes, and takes pride in keeping a shop environment organised and running smoothly.

Key Responsibilities

Customer Service

Welcome and acknowledge all customers entering the shop

Answer customer queries in person, by phone and email

Give customers expert and honest advice on bikes, parts and accessories

Provide attentive, knowledgeable service to maximise sales and customer satisfaction

Process retail transactions including cycle schemes, special orders and service payments

Assist with receiving and handing back bikes for workshop services when needed

Direct workshop customers to the appropriate service desk when required

Help maintain a clean, organised and welcoming retail space

Restock products and maintain displays

Receive and organise stock deliveries

Report stock discrepancies to the Retail Manager

Support the Retail Manager with day-to-day shop operations

Help keep the retail area clear and organised when workshop activity is busy

What We’re Looking For

Friendly and confident with customers

Reliable and organised

Comfortable working in a busy shop environment

Interest in cycling is a plus

Retail or customer service experience in the bike industry

What We Offer

A friendly, independent bike shop environment full of passionate people.

The chance to be part of a growing cycling community hub

Staff discounts on bikes, parts and accessories

Opportunities to contribute to events, courses and community projects