Sales Assistant

Le Creuset; Bicester; On-site; GBP 11,000 - 13,000; Part time

Job summary

Le Creuset is seeking a Retail Sales Assistant to join our vibrant store team at Bicester Village. You will help customers discover premium cookware, share product tips and maintain an inviting, well-presented shop floor.

In this role you’ll deliver excellent customer experiences, demonstrate products, upsell where appropriate, and stay informed about new arrivals and promotions. Flexibility for weekend and late shifts is required.

Qualifications

• Strong communication and interpersonal skills.
• Passion for cooking and familiarity with cookware products.
• Ability to work in a fast-paced environment and multitask effectively.
• Ability to lift 25–29 lbs regularly.

Responsibilities

• Welcome guests and offer expert advice with a warm smile.
• Upsell products and demonstrate cookware to customers.
• Maintain product knowledge and stay updated on promotions.
• Keep shelves and displays neat and appetising.
• Handle transactions accurately at the checkout.
• Collaborate with team to create a positive environment.
• Assist with seasonal duties such as merchandising and stock organisation.

Skills

Customer service

Communication

Team player

Ability to lift 25-29 lbs

Job description

Where passion meets premium – join our retail team!

Location: Bicester Village, United Kingdom

Employment type: Part time fixed term contract until 31/01/2027

Weekly hours: 15 hours over 3 days per week, Monday to Sunday. This position will involve afternoon/evening shifts

Hourly rate of pay: £14.34

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success: Role Summary

Join the vibrant world of Le Creuset as a Retail Sales Assistant, where cookware meets colour, and customers come for inspiration! You’ll be the friendly face helping shoppers discover their next kitchen favourite, sharing product tips, and keeping the store looking fabulous. From ringing up sales to restocking shelves, you’ll bring energy, enthusiasm, and a love for great food and design to every shift.

As a Sales Assistant, you'll serve up exceptional customer experiences, share your knowledge of premium cookware, and help our customers cook up success in their kitchens.

What’s on your Daily Menu:
These are the everyday ingredients you’ll be working with:

Customer Service: Welcome guests like they’re entering your kitchen, offer expert advice and a warm smile.

Sales: Whisk up sales by demonstrating products and upselling with confidence.

Product Knowledge: Stay seasoned with the latest arrivals and promotions.

Store Presentation: Keep our shelves looking as appetising as a well-plated dish.

Cash Handling: Serve accurate transactions at the checkout counter.

Team Collaboration: Stir up positivity and teamwork every day.

What’s on your Seasonal Menu:
These duties appear when the business recipe calls for something special:

Inventory Management: Stock up and organise merchandise like a well-arranged pantry.

Customer Feedback: Gather insights to spice up our service.

Merchandising: Create displays that look good enough to eat.

Additional Duties: Add a pinch of flexibility to support store operations when needed.

The Perfect Blend:
What We’re Looking For

We’re looking for someone who brings a generous helping of enthusiasm, a passion for cooking, and a customer-first mindset. If you’ve got retail or customer service experience, strong communication skills, and the ability to thrive in a fast-paced environment, you’ll fit right in. Add a pinch of flexibility for weekend shifts, a dash of problem-solving flair, and the strength to handle our cast iron cookware, and you’ve got the perfect recipe for success!

Your Flavour Profile (Behaviours and Traits)

Customer-Centric: Always focused on creating a positive experience.

Sales Acumen: Skilled at identifying needs and recommending the perfect product.

Adaptability: Ready to adjust to changing priorities like a chef switching recipes.

Attention to Detail: Meticulous in presentation and accuracy.

Team Player: Works well with others to create a harmonious kitchen (or store!).

Initiative & Dependability: Takes ownership and shows up ready to serve.

Skills and Qualifications: Essential Ingredients

Strong communication and interpersonal skills.

Passion for cooking and familiarity with cookware products.

Ability to work in a fast-paced environment and multitask effectively.

Ability to lift 25–29 lbs regularly.

Other Requirements

Flexibility to work retail trading hours, including weekends, late evenings, and bank holidays.

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history.Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.