Sales Assistant

Columbia Sportswear; Ashford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking passionate Retail Associates to enhance customer experiences in a vibrant retail environment. You will play a crucial role in ensuring product availability, maintaining visual standards, and assisting customers with their needs. This dynamic position offers the chance to work in a fast-paced setting, where your contributions directly impact store profitability and customer satisfaction. If you thrive in an active environment and enjoy engaging with consumers, this opportunity is perfect for you.

Qualifications

• 2 years of experience in retail or customer service preferred.
• Ability to operate inventory and POS systems effectively.

Responsibilities

• Maintain store cleanliness and visual merchandising standards.
• Perform cash register transactions efficiently and accurately.
• Assist consumers with product information and buying decisions.

Skills

Customer Service

Point of Sale (POS) Systems

Inventory Management

Visual Merchandising

Education

High School Diploma or GED

Tools

Retail Software Tools

Job description

ABOUT THE POSITION

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team in supporting Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.”

As a Retail Associates, you will represent our Company, Brands, and products to our consumer. You will serve consumers and share product information to help consumers find products that match their needs. Retail Associates support the flow of products into the store and onto the sales floor to ensure product representation and accessibility to our consumers. You will contribute to store profitability through accurate and efficient process execution and assist the Store Leadership Team in supporting our company mission: "Connecting Active People with Their Passions."

HOWYOU’LLMAKE A DIFFERENCE

• Maintain store and visual merchandising, cleanliness, and safety standards; retrieves merchandise from stock room and other inventory locations to restock the sales floor.
• Performs cash register transactions (e.g., sales, returns, and exchanges) efficiently and accurately; connects consumer to the company loyalty programs.
• Contributes to the profitability of the store by receiving and processing incoming and outgoing products accurately and efficiently.
• Serves consumers by responding to consumer questions regarding product features, benefits, and availability; asks questions to understand consumer’s needs related to merchandise and assists with buying decisions. Supports Columbia Sportswear Company values to enhance the consumer experience and teamwork with their fellow employees.
• Acquires necessary knowledge about products, policies, procedures, and programs to execute day to-day operations.

YOUHAVE

• No specific education required (High School Diploma or GED preferred)
• 2 (or less) years of experience in a position or specialization.
• Experience interacting with and serving consumers.
• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.
• 16 years of age or older

JOB CONDITIONS

• Frequently in a more active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
• Occasionally requires the ability to work in a place.
• Ability to communicate clearly with others.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.