Sales and Service Manager

Clarks Outlet; Epsom; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Job summary

Clarks Outlet is seeking an Assistant Store Manager to support the Store Manager in guiding our retail team and managing daily operations. The role blends leadership, customer service and operations to ensure the store runs smoothly and meets performance goals.

The ideal candidate has prior retail leadership experience, is KPI-driven, and excels in team leadership and communication. A 7-day shift pattern, including weekends and bank holidays, is required in a fast-paced retail environment.

Qualifications

• Experience in retail leadership, supervisory, or keyholder roles.
• Comfortable in driving KPI's and results.
• Strong interpersonal and communication skills; ability to lead a team.
• Flexible to work a 7-day shift pattern, including weekends and bank holidays.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace.

Responsibilities

• Lead and support the store team to meet performance goals.
• Drive daily store operations and customer service excellence.
• Collaborate with Store Manager to implement store initiatives.

Skills

Retail leadership

KPI management

Team leadership

Communication skills

Tools

POS systems

Inventory management

Microsoft Office

Google Workspace

Job description

Sales & Service Manager

Why join us?

We’re more than just a shoe brand-we're at the forefront of innovative shoemaking since its foundation in 1825. That’s right! 200 years! If you have agreat attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!

About the role:

We are looking for a reliable and enthusiastic Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations. This role is a blend of leadership, customer service, and operational management. The ideal candidate is a hands‑on leader who can step in wherever needed to ensure the store runs smoothly and meets performance goals.

We’re looking for someone with:

• Previous experience in retail leadership, supervisory, or keyholder roles preferred.
• Comfortable in driving KPI’s and results.
• Strong interpersonal and communication skills with the ability to lead and inspire a team.

• Strong communication and Solid organizational and problem-solving abilities.

• Flexibility to work a7-day shift pattern, including weekends and bank holidays.
• Comfortable working in a fast-paced retail environment.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.

Benefits

We reward our Assistant Store Manager with a comprehensive package, including:

• Retail Trust
• Life Assurance
• Clarks Discount Card
• Store Bonus Scheme
• Holiday Pay
• Eyecare Vouchers
• Clarks Workplace Pension Scheme

Join us and bring your positive energy to Clarks - where every day is an adventure!