Account Manager

Iberdrola; Blantyre; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

36 days annual leave

Share Incentive Plan

Private medical insurance

Life Assurance (4x salary)

Cycle to Work scheme

Job summary

ScottishPower, part of the Iberdrola Group, is seeking an Account Manager in Blantyre (hybrid with regular international travel). You will manage outsourced call centres, ensure SLAs and regulatory compliance, and drive sales via data-driven campaigns across international channels.

You will lead meetings, develop scripts, and optimise data usage to meet cost and performance targets while maintaining high quality standards. This role supports growth and regulatory adherence.

Qualifications

• Strong Account Management experience within Telesales.
• Sales/Marketing experience.
• Excellent communication/influencing skills both verbal and written.
• Strong stakeholder management skills.
• Computer literacy in Word, Excel and PowerPoint.

Responsibilities

• Ensure that nominated outsourced call centres have a proper contractual relationship with ScottishPower and that they are in adherence to the agreed SLAs and industry regulations
• Work with Insight Telesales Data Manager to ensure that nominated outsourced call centres have an ample flow of data to support their activities
• Analyse daily performance reports for all activity (sales, quality & compliance), to report on this activity, to pull together recovery plans should they be necessary to ensure set targets are met
• Arrange and lead weekly, monthly, and quarterly operations meetings with all nominated outsourced call centres
• Develop the scripting to be used by outsourced call centres to maximise the effectiveness of the campaign and to ensure all regulatory requirements are met
• Be the principal point of contact between ScottishPower and nominated outsourced call centres ensuring sales, quality and compliance targets are met
• Identify, recruit, develop and account manage outsourced call centres from operational set up through to ongoing delivery in order that the channels sales, quality, and compliance targets are met
• Review, refresh and deliver training material for outsourced call centres regularly to maximise the effectiveness of the campaign
• Listen to significant call sample from nominated outsourced call centre every week to ensure that all regulatory obligations and licence conditions are being met and to drive quality improvements from the call centre
• Liaise with the Compliance Team regarding all areas of compliance including complaints received in relation to all sales activities undertaken at nominated partners and to take appropriate action as required
• Ensure that nominated outsourced call centres are operating at maximum advantage and focusing on ensuring the best use of data and the lowest cost per service

Skills

Sales experience

Team leadership

Account management

Contract negotiation

Problem solving

Analytical skills

Planning skills

Flexibility

Tools

Word

Excel

PowerPoint

Job description

Account Manager Aspect House, Blantyre (hybrid with regular international travel) Salary from £40,400 + excellent benefits Full-time, permanent position (happy to talk flexible working) Closing date: Friday 6th of November 2026

What you’ll be doing

• Ensure that nominated outsourced call centres have a proper contractual relationship with ScottishPower and that they are in adherence to the agreed SLAs and industry regulations
• Work with Insight Telesales Data Manager to ensure that nominated outsourced call centres have an ample flow of data to support their activities
• Analyse daily performance reports for all activity (sales, quality & compliance), to report on this activity, to pull together recovery plans should they be necessary to ensure set targets are met
• Arrange and lead weekly, monthly, and quarterly operations meetings with all nominated outsourced call centres
• Develop the scripting to be used by outsourced call centres to maximise the effectiveness of the campaign and to ensure all regulatory requirements are met
• Be the principal point of contact between ScottishPower and nominated outsourced call centres ensuring sales, quality and compliance targets are met
• Identify, recruit, develop and account manage outsourced call centres from operational set up through to ongoing delivery in order that the channels sales, quality, and compliance targets are met
• Review, refresh and deliver training material for outsourced call centres regularly to maximise the effectiveness of the campaign
• Listen to significant call sample from nominated outsourced call centre every week to ensure that all regulatory obligations and licence conditions are being met and to drive quality improvements from the call centre
• Liaise with the Compliance Team regarding all areas of compliance including complaints received in relation to all sales activities undertaken at nominated partners and to take appropriate action as required
• Ensure that nominated outsourced call centres are operating at maximum advantage and focusing on ensuring the best use of data and the lowest cost per service

What you’ll bring

• Sales experience with a proven ability to drive sales volumes whilst maintaining high-quality levels
• Proven ability to lead/manage teams
• Account management and contract negotiation experience
• Problem solving abilityResults focused
• Strong analytical and planning skills
• A flexible attitude to working hours to cope with travel, peak workloads and customer/staff requirements
• A flexible attitude to personal development - prepared to acquire new skills associated with flexible management requirements

Minimum Criteria

• Strong Account Management experience within Telesales
• Sales/Marketing experience
• Excellent communication/influencing skills both verbal and written
• Strong stakeholder management skills
• Computer literacy in word, excel and PowerPoint

Please note regular international travel will be required as part of this role.

What’s in it for you

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers – save more and spread the cost of your technology purposes
• Count us in – pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to ‘nudge’ financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy.

With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen.

With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [e-mail].

Mobility

Note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

Do you want to be part of the energy of the future?