Sales and Repairs Executive

Fonehouse; West Alvington; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

28 days holiday per annum

Pension

Job summary

Fonehouse is seeking a Sales and Repairs Executive for its Kingsbridge store. The role focuses on driving local sales through outbound calls, promoting mobile deals, broadband, and Sky TV, plus handling in-store phone repairs after training.

You will work five days a week, Monday to Saturday, 8:45 am to 5:45 pm, delivering excellent customer service. Ideal candidates are tech-savvy with a strong customer-service background, capable of building rapport and achieving targets in a fast-paced retail

Qualifications

• Strong outbound sales experience and customer-focused service.
• Ability to communicate clearly with customers and colleagues.
• Proven track record of meeting targets and KPIs.

Responsibilities

• Generate gross profit for the store through multi-channel proactive sales activity.
• Promote and sell mobile deals, broadband and Sky TV services to local customers.
• Sell and complete mobile phone repairs with full training provided.
• Maintain store appearance and ensure customers feel welcome.

Skills

Outbound sales

Customer service

Communication skills

Teamwork

Job description

Sales and Repairs Executive

We have an exciting and rewarding opportunity for a highly target driven Sales and Repairs Executive to join our small dedicated in store team in Kingsbridge. This is a full-time, permanent position and will see you joining a well-established and growing mobile phone solutions company.

About Us

Our store forms part of a network of over fifty stores UK wide and we have a busy call centre in Bracknell and two successful retail trading websites. One of our easily recognisable brands has been an established phone retailer, trading on the High Street since the 1990's. Approaching a customer base of nearly half a million, we have contracts with major network operators such as Three and Vodafone and believe in offering our customers the absolute best customer service at fantastic prices.

The Role

Working within a small team you will be responsible for ensuring that you seek opportunities to promote the company brand locally by delivering multiple sales activities, including reaching out to previous and existing customers by phone to promote and sell products and services. You will be promoting services including mobile phone deals, broadband and Sky TV, whilst also having the opportunity to use your local knowledge and intuition to identify other ways to attract new customers locally. You will also be responsible for selling and completing mobile phone repairs (full training will be given). You will work five days a week, between Monday and Saturday 8:45 am - 5:45 pm.

Main Responsibilities

• Generate gross profit for the store through multi-channel proactive sales activity, including outbound calling to existing customers.
• Responsible for diagnosing and fixing faults on phones and tablets. This will involve, where necessary, replacing parts, testing and reassembling phones.
• Contribute to your store's success by bringing to life our ethos of sales and customer advice, providing first-class service.
• You will be responsible for ensuring compliance standards are always met.
• Participate in training and keep up to date with all products, services, and promotions.
• Engage with customers in genuine, enjoyable conversations to understand their needs.
• Achieve daily, weekly, and monthly sales targets.
• Take pride in the appearance of the store and ensure existing and prospective customers feel welcome.

The Ideal Candidate

We believe that these things are essential for a candidate to be successful in the role:

• Passionate for all things tech, and the latest mobile handsets.
• Have a great history of providing great customers service to a variety of customers.
• Confident and able to build rapport quickly, understanding their customer needs.
• Have excellent communication skills and experience of working alone as well as part of team, achieving targets and key performance indicators, with a can-do attitude.
• Desirable would be experience of working within a fast-paced proactive sales environment or have worked in outbound sales environment or within the telecommunications industry.

Salary / Benefits / Hours

Basic Salary

Depending on experience, salaries start at the national minimum wage as detailed below:

• If age is 21 or over, the full-time salary is £26,500 based on a 40-hour week.
• If aged 18-20, the full-time salary is £22,568 based on a 40-hour week.

In addition to this, there will be a chance to earn commission based on target achievement and other opportunities for additional sales incentives.

Benefits

• 28 days holiday per annum including normal bank holidays.
• Pension - further details can be provided at interview.