Sales and Lettings Coordinator

jobs24.co.uk; Warrington; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic team in a fast-paced sales environment focused on Shared Ownership and Rent to Buy properties. This role is perfect for individuals who thrive on delivering exceptional customer service and achieving sales targets. You will be responsible for managing property sales, leading marketing efforts, and ensuring compliance with relevant legislation. If you are passionate about housing and eager to contribute to a collaborative team, this opportunity offers personal growth and the chance to make a real impact. Embrace the challenge and help shape the future of housing in your community!

Qualifications

• Experience in a target-driven environment with a focus on sales.
• Commitment to continual professional and personal development.

Responsibilities

• Manage a portfolio of properties, ensuring efficient sales and lets.
• Lead in commissioning sales offices and handle customer requests.

Skills

Customer Service

Sales Experience

Target Driven

Team Collaboration

Market Analysis

Education

Professional Development Commitment

Experience in Property Sales

Tools

CRM Software (e.g., KPro)

Job description

Reporting to the Sales Team Leader, you will play a crucial role in supporting the delivery of Shared Ownership, Outright sales, and Rent to Buy properties. This is an exciting opportunity to be part of a fast-paced and expanding sales programme, where your efforts will help maximise income, improve turnaround times, and meet performance targets. If you are driven by the desire to deliver exceptional service, seek personal growth, and thrive in a collaborative team environment, we invite you to apply and help shape the future of housing with Torus. A full driving license is essential, along with access to a personal vehicle.

Key Responsibilities:

• Responsible for a portfolio of properties, ensuring that sales & lets are achieved efficiently and in accordance with policies and procedures.
• Lead in the commissioning of sales offices and show homes.
• Deal promptly with customer requests for information and maximize opportunities to engage with potential purchasers.
• Manage leads from various sources, arrange property viewings, assess eligibility, and qualify applicants following an affordability assessment.
• Progress leads through to reservation/referencing and legal instruction/sign-up within agreed targets.
• Responsible for the administration of sales files, taking reservation payments, approving mortgage offers, and completion statements.
• Ensure all marketing literature and development price lists are updated as required.
• Administer Help to Buy applications and ensure that all documentation required for qualification is secured and validated.
• Carry out competitor analysis and advise on strategies to keep the Group ahead of competitors.
• Contribute to design, specification, tenure, product mix, and pricing strategies for proposed sales schemes.
• Develop individual scheme marketing plans with the Sales and Marketing Officers to ensure that marketing campaigns reach the relevant target audiences. Promote appropriate products and incentives to secure off-plan reservations. Monitor the scheme marketing budget.
• Ensure unsold stock plots are maintained and standards are kept high to meet customers' expectations.
• Keep up to date with government changes in legislation and the introduction of new products/tenures.
• Carry out duties with full regard to and in accordance with the Consumer Credits License, GDPR, and other relevant legislation.

Minimum Requirements:

• Evidence of and commitment to continual professional and personal development.
• Experience of working in a target driven/commercial environment.
• Experience of property sales, ideally in the new homes sector.
• Track record in delivering services which have resulted in measurable business benefits.
• Knowledge of affordable home ownership products.
• Proven ability to achieve sales and deliver excellent customer service.
• Evidence of operating collaboratively to take collective responsibility for overall performance.
• Evidence of coordinating and demonstrating the importance of value for money in everyday operations.
• Ability to use CRM software e.g. KPro.

Interview Process:

Candidates will undergo in-person interviews, consisting of a case study exercise requiring verbal feedback and competency-based questions.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification.
• Qualification certificate check.
• 2x Completed references.
• OH Health Questionnaire - Fit For Work.
• DBS check (if required for role).
• Completion of all new starter documentation including signed T&C's.